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Automations, Customizations, Integrations - Birdeye is the way to go!
May 06, 2021

Automations, Customizations, Integrations - Birdeye is the way to go!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Birdeye

Birdeye is used for our HVAC, plumbing, and electrical clients who subscribe to our review generation product. It is used within our reputation/SEO department. It helps to improve our clients' visibility and rankings by acquiring more third-party reviews. Being able to offer automation is a huge driving point to earn our clients more reviews.
  • Continually innovate their product
  • Strong customer/tech support
  • Customization of review request templates
  • Lack of integrations in the home services industry
  • Response rate can be low at times, taking more than 24 hours to hear back
  • FieldEdge not being a true full integration
  • Automation of review requests
  • Customization of review requests
  • Integrations with ServiceTitan, Housecall Pros, QuickBooks
Our company has currently used Nearby Now for our review generation product for the last seven years. It lacks the ability for automation and customization.

Do you think Birdeye delivers good value for the price?

Yes

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

BIrdeye is a strong product. It works well for someone who is willing to fully automate review requests. The easiest platforms to integrate with are ServiceTitan, Housecall Pros, and QuickBooks. There is an opportunity to build your own templates for review requests and responses. The two-way texting feature gives customers another avenue to contact the company through.

Since FieldEdge is not a true platform, integrating with it can make things a little complicated when trying to control who receives a review request. Also unless a client is able to create a new user with admin access in FieldEdge, it can cause some issues if someone tries to sign in when someone else is already using the account.