Item: Birdeye
Rating: 10
Author: Verified User

Overall Satisfaction with Birdeye

Use Cases and Deployment Scope

We use Birdeye daily to help build positive rapport on Google, Facebook, and other review platforms for our clients. Additionally, we use Birdeye to manage and defend the reputation of our clients' businesses through their constant email notification settings and review responder feature.

Pros and Cons

Pros

Constantly rolling out updates
Responsiveness

Cons

Reporting Accuracy
More options to gather statistics on individual accounts

Most Important Features

Reputation Management
Review Acquisition and facilitation

Return on Investment

We are able to track benchmark progress with accounts, the proof is in the pudding that this software works.

Alternatives Considered

Birdeye offers robust tracking through a variety of graphs on the home page of an account.

Key Insights

Do you think Birdeye delivers good value for the price?

Yes

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

Other Software Used

Google Data Studio

Likelihood to Recommend

Birdeye is well suited to take on an abundance of small business clients. We have found the platform to be very user friendly and have been able to easily train our clients on how to use Birdeye. Additionally, we are able to control the accessibility and admin level setting a client has on an account.

Comments

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Ciera Saldona
commented 4 years ago
Hi! We understand how important it is to manage the reputation of your client's businesses, and we're so thrilled that Birdeye has been the platform to help provide the best online reputation for your clients! Thank you so much for your feedback and thank you for being a Birdeye Partner! We value your recommendation and love hearing how user-friendly Birdeye has been for your clients!

It keeps getting better!