My Time with Birdeye
May 23, 2022

My Time with Birdeye

Tomasz Piascik | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Birdeye

We use Birdeye to help us monitor the reviews about our businesses and we use it to automate surveys as well as review requests. It helps free up time that would be spent doing this manually and allows us to respond when a review comes instead of monitoring the Google page constantly. It also helps save time by sending automated survey requests when we complete a service request for Residents.
  • Alerts of when reviews are posted.
  • The ability to reply to reviews from Birdeye.
  • Automated surveys based on move in and move out.
  • Knowing where to go to adjust templates for emails.
  • Knowing where email templates are being used.
  • Being easily able to distinguish what is sending a survey vs a review request.
  • Review Tracking
  • Automated Review Requests
  • Automated Survey Requests
  • It has allowed us to watch our review score and really respond to help bring our score up.
  • One user had changed an email template that was used for service requests to reference a sports event. It leaves a negative impression.
I haven't used any other products like Birdeye. This is my first experience with reputation management software.

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Birdeye is able to keep track of reviews very well but it is harder to get survey responses. These responses are more detailed than a simple Google review but they are not easy to access and it makes it hard to find the results. Once you know where to go it's not a problem. It does not give any notification of completed surveys.