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The best!
June 26, 2023

The best!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Birdeye

We were fortunate to find Birdeye and implement their services for managing and acquiring reviews for my company. Prior to Birdeye, our system was not productive and extremely time consuming. Birdeye simplified this entire process! Everything from monitoring current reviews to sending professional review requests in a timely manner. Great experience!
  • Managing contacts
  • Auto response to new reviews
  • Easy review request process
  • Less sales calls from different Birdeye employees
  • Onboarding process was great but probably 1 too many calls
  • Return on Investment as consumers heavily rely on reviews
  • Increased employee productivity as the system takes no time to send out reviews
  • Tracking current reviews with ease
We only utilized Birdeye as the reputation speaks for itself. I've heard of other products that are not as user friendly or streamlined. Good program that can be figured out with basic common sense, great tracking system of current reviews, auto replies, contact saver are all huge benefits to the Birdeye program.

Do you think Birdeye delivers good value for the price?

Yes

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

Highly recommend Birdeye to those organizations that find the process of review requests tedious and cannot keep up with people where review requests have already been sent. Love that the system stores the contacts as a reminder customer has already received a request so not embarrassing to send multiple review requests to the same person.
The emails and/or text requests received by the customer are professional and allow the customer to engage no matter what the scenario.

Birdeye Support

The easiest, streamlined to perfection, user friendly program that makes the laborious task of collecting reviews extremely easy. Best addition to our practice!

Using Birdeye

The easiest program I've ever used in the medical field. Just one click to send a review and easy data entry to add customer into the system. The Birdeye program is actually fun to use and no prior skill is necessary!