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The time it has saved our team has been a gamechanger!
June 28, 2023

The time it has saved our team has been a gamechanger!

Misty Weaver | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Birdeye

We use Birdeye for social media, reviews, and texting more than any of the other features. The texting has been a game changer for us! Most people will respond quicker to a text than a phone call. It has saved us so much time and kept operations streamlined.
  • Texting with clients
  • Asking former clients for a review
  • Managing and organizing social media post.
  • I think, although a wonderful feature, the social media function could be better. If you need to make an edit you basically have to delete it or go to each social media and do it directly.
  • I think Birdeye has helped us become more efficient with client interaction. It has also been a useful tool for potential new clients who can text or message us and get an almost immediate response.

Do you think Birdeye delivers good value for the price?

Yes

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

Birdeye has some pretty sophisticated options for obtaining reviews. You can integrate it with several types of CSM which makes it easier and more efficient to send review request. However, in our field of work, we do not want to send review request to every client. Therefore, we have it linked up to our CSM but we do not have it on auto. I like how we can manually send reviews to our clients.

Birdeye Support

I can not say enough good things about the support with Birdeye! When I have had a question, they were on top of it. They also check in here and there to see how things are going and offer training on areas we may not be using effectively.

Using Birdeye

I think it is very user friendly. I thought, in the beginning, I would need to train my team to use it. But that was not the case. I appreciate the onboarding Birdeye gave me for more complex task.