Great tool for any business owner!
Updated July 18, 2024

Great tool for any business owner!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Birdeye

Birdeye is a partner with my agency to help us help our clients facilitate reviews for their businesses. I use Birdeye every day to send out requests, pull reports, and overall present my clients with their current online reputation.

Pros

  • The technology is great
  • They are constantly coming out with updates and new functions
  • They make the entire process easy and user friendly

Cons

  • Sometimes support is unresponsive for weeks
  • Providing more feedback as to why a client may have failed the 10DLC form
  • Being able to turn off messaging without contacting support
  • Helping to facilitate reviews
  • Helping to deter people from writing bad reviews
  • Sometimes reviews aren't posted to Google
I have not used any other product similar to Birdeye

Do you think Birdeye delivers good value for the price?

Not sure

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

-This tool is great for any small to medium-sized business that is working to help grow its online reputation
-Anyone looking to get reviews
-Anyone looking to get reviews through multiple different scenarios
-Anyone who wants to be more hands-off and have something done for them
-Anyone who wants to be more involved or choosey in who is being sent requests

Using Birdeye

100 - -Helping to gather reviews for small to medium sized businesses
-Sometimes using the inbox and messaging function
-Replying to negative reviews to help maintain a positive reputation for our clients
We don't have any in house support but we Birdeye support has been very helpful whenever we have issues
  • Review generation
  • Negative review alerts
  • Replying to review given both positive and negative
  • the QR codes
  • the new AI features are really interesting
I think it is a good tool overall, there are some hiccups but what program doesn't have them. I think we should be notified of more things, specifically broken integrations. There have been instances where I don't notice for MONTHS a client it's having requests sent out because they are organically still getting reviews.

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