THE best platform for online reputation building for your business - no matter the size !
August 07, 2024

THE best platform for online reputation building for your business - no matter the size !

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Birdeye

We are a small Self Storage Company comprised of less than 25 employees. Birdeye helps us manage our online reputation in a lot of ways that saves us time. From providing us an all in one platform to see reviews and review requests to automatically sending them to tenants after they move out - its saves this small business a lot of time.

Pros

  • Condenses everything I want to see at a glance one 1 page
  • Their new AI features are really nice
  • Managing reviews

Cons

  • Some minor inconsistencies within the UI. Particularly pages where the menu is collapsible and places where it isn't.
  • Online reputation building
  • Increase in tenants
  • Larger footprint in the digital space
I feel that it is easy navigate through both the website and app. The UI is mostly consistent throughout as well and it is not frustrating to use.

I also really like the dashboard and the information it provides 'at a glance'. It makes it easy to track communication, reviews, requests and leads.

Do you think Birdeye delivers good value for the price?

Yes

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

I genuinely couldn't think of a better platform for our online reputation needs. Birdeye just fits so perfectly with our processes in the self storage industry and with the systems we use. For example, there's been a lot of times where tenants moved out and had a great experience and have expressed a desire to tell management how good of a job we are doing. It's nice to be able to follow that up with Birdeye and provide them a link where they can leave a review - instead of telling me where they can and have them jump through hoops to do it.






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