Verified Birdeye Experience
August 13, 2024

Verified Birdeye Experience

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Birdeye

We use Birdeye as our number one source for our client's reputation management of their business. It aids to provide reputation solutions to assist in review generation across various sites such as Google and Facebook. The main needs our clients have expressed when it comes to reputation management is the lack of consistency and frequency of receiving highly rated feedback. Yet with Birdeye, we are able to overcome that challenge.

Pros

  • Unique customization of review templates
  • Versatility in the tools provided
  • Consistent improvements to user experience

Cons

  • Enhancing the reporting capabilities to allow for more detailed filtering and segmentation of data would provide deeper insights.
  • Expanding the range of integrations, particularly with lesser-known or niche platforms, could make Birdeye more versatile.
  • Expanding the customization capabilities to allow for more personalized and branded communications would help businesses maintain their unique voice.
  • Clients have renewed because of the growth in their reputation.
  • Improved efficiency gain has allowed us to reallocate resources to other strategic initiatives.
  • Online visibility has improved.
The platform is user-friendly and offers a wide range of tools for review management, customer feedback, and online reputation, which are well-integrated and accessible. The automation of review requests and responses saves significant time and effort, enhancing overall efficiency. The mobile app is convenient for on-the-go management, allowing users to stay connected and responsive.

Do you think Birdeye delivers good value for the price?

Yes

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

Birdeye works well in scenarios where businesses must manage and enhance their online reputation. For example, I have a multi-location animal hospital. They use Birdeye to gather patient reviews, respond to real-time feedback, and ensure consistent customer service across all locations which aids in their business' growth and development to acquire new patients.

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