Item: Bitdefender GravityZone
Rating: 4
Author: Syndi Sills

Use Cases and Deployment Scope

It is installed on my endpoints (servers and computers/laptops). We also have an email security add-on for filtering spam, phishers, and virus-ridden emails. It also is used to scan links in emails that could lead to infected websites which otherwise would have made their way onto our network.

Pros and Cons

Syncs with AD
On top of latest threats
Blocks bad links

Tech Support
Video Tutorials
SLA - Response time
Instruction manuals

Return on Investment

The email security has saved us on numerous occasions with their link scan.
A 3-year purchase is cost-effective.
WFH employees are protected because of cloud management.

Alternatives Considered

I think these days all of the products are extremely quick at updating the definitions as soon as they come out. Bitdefender is no different. It updates and catches threats on our endpoints and alerts the user with a very visible pop-up warning. It also quarantines threats before they have a chance to run.

Support Rating

[In my experience] the support is not good. As I said earlier their response time is days/weeks, they do not assist in initial setup, and they have no instruction manuals or tutorials. They won't remote support, and just send emails back and forth with no real answer or assistance. The program is VERY complicated and very granular, so without assistance or at least best practices or white papers, you are paying for a product that you probably won't use 1/4 of the features.

Key Insights

Do you think Bitdefender GravityZone delivers good value for the price?

Yes

Are you happy with Bitdefender GravityZone's feature set?

Yes

Did Bitdefender GravityZone live up to sales and marketing promises?

Did implementation of Bitdefender GravityZone go as expected?

Would you buy Bitdefender GravityZone again?

Likelihood to Recommend

The product itself is great and does a good job. Support is terrible. It takes days/weeks to get a response. I've asked for assistance in setting up custom filters to stop certain emails, and get a constant back and forth email correspondence asking me to submit samples. I don't want to do that, I only want instructions. I've asked for tutorials/manuals so I can read and hopefully set it up myself, and I'm told they don't have what I need. There is no way to support yourself or learn. They won't offer remote support, as I've requested. Oh, and they absolutely will NOT assist in the initial setup. They don't do that. They only help if you have an issue. No, they don't even do that.

Bitdefender the Product is Good, but Good Luck Getting Support

Software Version

Modules Used

Overall Satisfaction with Bitdefender GravityZone