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Just need help from a human in customer service. Please.
April 22, 2021

Just need help from a human in customer service. Please.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bitly

I use Bitly to shorten and customize links for our partners to promote our various products and events. It is used by the Operations and Marketing departments.
  • Easy to shorten links.
  • Easy to customize the back of links.
  • Easy to figure things out, mostly.
  • ZERO CUSTOMER SERVICE. How do I get help from a human that can actually help? the "Chat" has never had someone available. The Sales person I spoke with had zero ability to help with my account. I have wasted so much time just trying to get in contact with someone at bit.ly.
  • Bit.ly does not manage redirects correctly and it seems like the most difficult thing in the world to get an accurate reading on the redirect links created through my account. I feel like I was robbed by bit.ly and no one wants to help or correct the matter.
  • Link shortening
  • Link customizations
  • Redirects
  • Made links more attractive for marketing purposes.
  • Value add to partner relationships be able to customize links.
  • We had a bunch of links that needed to be redirected that we sent out to our partners, and I have no idea why my account is telling me I do not have any redirects left. As I was left with no other option, I upgraded my account 2x to gain access to more redirects.

Do you think Bitly delivers good value for the price?

No

Are you happy with Bitly's feature set?

No

Did Bitly live up to sales and marketing promises?

No

Did implementation of Bitly go as expected?

No

Would you buy Bitly again?

No

Prior to this incident, I would have rated this as a 10. I work with business owners across the US (we have a current following of over 200K founders). The extreme lack of customer service and ability to receive accurate and timely help is just so disappointing. I feel like I am being taken advantage of -- Bitly takes your money at lightning speed but has no one to help with existing accounts. This is very, very bad business.