Bitochon Sales - a successful and fairly competitive CRM!
Updated January 27, 2020

Bitochon Sales - a successful and fairly competitive CRM!

Prashant Choudhary | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bitochon Sales CRM Portal

Bitochon is being used by the sales team to map their leads and conversions, to use analytics for the same, it is working across various platforms, the sourcing team to operations team to accounts team, has been integrated in terms of the unique ids created in bitochon, it has made the work of sales person really easy and has reduced wastages and in all has worked towards a lean environment, it reduces the time taken to cross reference and has ease of access of all the data, it has the adequacy to deal with any queries that pertain to specific client, location or a sales person, over all it is a fine user experience.

Pros

  • Manage Leads, Client Conversions, Touch up points and all other order data.
  • Integration with other platforms such as Vinculum etc provides ease of work.
  • Ease of Analysis of performance and matching of targets.

Cons

  • Has a bit of redundancy and data duplicity problems, different employees can make duplicate entries for same clients
  • Sometimes non-responsive glitches appear
  • Different users see different data for same clients sometimes
  • Has really improved the productivity of the entire sales channel and operations team
  • Ease for accounts and other software integration
  • Improves overall interconnectivity of all departments
Bitochon stacks up almost equally with zoho in most of the applications and functions for the sales team although zoho has better dashboard management and ease of analytics as compared to bitochon but bitochon stacks up easily as the better one in terms of api integration and ease of operation.
It is really suitable in case of enterprise sales as it helps reduce wastage and makes the process lean, it emulates the quality of the prerequisites of an ideal CRM and does it really well, it also helps in reducing the extent of work for the entire sales channel, easy to integrate with other dashboard panels, not ideal for a highly data based model as duplicacy is a big factor.

Bitochon Sales CRM Portal Feature Ratings

8.9
Customer data management / contact management
10
Workflow management
9
Territory management
9
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
8
Quote & order management
8
Interaction tracking
10
Channel / partner relationship management
8
9.0
Case management
9
Call center management
9
Help desk management
9
9.0
Lead management
10
Email marketing
8
9.3
Task management
9
Billing and invoicing management
9
Reporting
10
9.0
Forecasting
8
Pipeline visualization
10
Customizable reports
9
8.8
Custom fields
9
Custom objects
8
Scripting environment
9
API for custom integration
9
9.0
Role-based user permissions
9
Single sign-on capability
9
8.5
Social data
9
Social engagement
8
9.0
Marketing automation
9
Compensation management
9
10.0
Mobile access
10

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