very helpful product with a lot of diversity
January 29, 2021
very helpful product with a lot of diversity
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Blackbaud Education Management Solutions
We are an academy, educating students from 1 year old through seniors in high school. We use [Blackbaud Education Management Solutions] to manage student data, maintain academic records, process communication with parents, and connect to our fundraising solutions. Teachers use the gradebook portion on a day to day basis for daily grading, and those grades are processed to be printed on custom report cards for our academy.
- Versatility in product options -many components are customizable to meet the needs of the individual school.
- Customer support - options between email, chat, and phone provide access to a knowledgeable and friendly associate when needed (during business hours).
- All areas of school life seem to be covered - space to work with athletics, clubs/activities, academics, counseling, business office, advancement, etc.
- It takes a long time to learn to navigate the interface. It's not always very intuitive
- While the knowledgebase and support are generally helpful, when you are looking for a quick answer to something it's not always easy to access quickly. Knowledgebase takes a lot of time to navigate to find just what you want.
- Report building is a skill that takes time to learn and there aren't a lot of training options to learn it. I've had to learn by trial and error.
- I don't know exactly what the investment was, so I can't really speak to this. However, our families (parents in particular) really like the ease of access to student information as opposed to other programs we've used in the past.