eTapestry satisfies small shop fundraising

We use Blackbaud eTapestry CRM to track all fund development interactions in a charitable organization. This includes financial journal entries and related communications for all donations, pledges, sponsorships, planned gifts, and grants. We also use Blackbaud eTapestry to link our website donation, volunteer and event forms to the database. We use the query feature to search for information, manage event guest lists, create reports, and create mass emails or letters and receipts. We can track grant status as well. It has been less useful for moves management of prospects than we would like. Outlook integration is useful.