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Great all-in-one solution for small schools!
Updated April 27, 2021

Great all-in-one solution for small schools!

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Education Management Solutions

Our entire organization, from our senior administration, to our faculty and staff, to our parents, and even to our middle school students use Blackbaud and access On Solutions. There is a core team of staff - myself and one to two other individuals - who use the On suite on the back end and help manage our internal resources. The program allows our community to stay connected, to gain access to incredibly important resources and information, and helps our admission team manage students.
  • All-in-one service
  • Linking to external programs to help manage the different databases an organization uses
  • Drag and drop user experience
  • Limited capabilities on back end design/templates
  • Downtime in OnMessage/Pushpages
  • Downed pages/URLs not working
  • Streamlined communications
  • Record of communications we have sent out/ability to resend in the system
  • Able to go paperless with our admission process
  • Finalsite
While I wasn't a part of the organization when the decision was made between Blackbaud and Finalsite, I know that we went with BB because we were promised a personalized experience where our transition would be fully supported by the team at BB on our external and internal websites.
Support from analysts has been stellar, both in the way that they have answered my queries (big and small) everyday and are always ready to help and explain something I don't understand. The specialist teams that sometimes step in to handle larger issues are prompt and friendly, as well. I would say that almost all of my questions were answered and problems resolved whenever I reach out to support, which is incredibly appreciated. Oftentimes, the school comes to me when something is "broken" and needs to be fixed with incredible urgency and I have always felt like my sense of urgency is supported by the team at Blackbaud.
I think that Blackbaud On Solutions work really well for smaller elementary school organizations, like mine. Something bigger would probably outgrow what BB has to offer and wouldn't enjoy the experience as much. BB helps our admission team take families from inquiry to admitted, and then helps our development office manage event registrations, registrar functions/class enrollment, and is the way through which I manage all communications to our community. I also use it to reach out to alumni and new families (and appreciate the way you can break out distribution groups in OnMessage).

Using Blackbaud Education Management Solutions

10 - Administration, leadership, enrollment management, marketing and communications, front desk administrative work, assistant to division heads, division heads, development, faculty
2 - Web scripting, strong writing, ability to quickly acquire new comfort With tech tools, scheduling
  • Community groups that foster class connection by grade level
  • Dynamic Trustee portal
  • Communications
  • Grading
  • Information storage