Blackbaud Education Products Review
Updated April 27, 2021

Blackbaud Education Products Review

Brendan Haney | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Education Management Solutions

Currently, we use Blackbaud on a daily basis for attendance, class pages, development, and website management. We are very excited to start using the schedule feature for students. This will allow us to track students and classes at any given time during the school day. This is a great feature, but not very easy to get set up.
  • Development database management through RE.
  • User end experience.
  • Online access to student documents.
  • The admin side of the education products section can be cumbersome to navigate.
  • Everything is built in a very visible block-like structure.
  • Hard to get customize information in and out of BB, most of the time it requires paying for consulting hours.
  • We have saved a sum of money by now posting report cards online since we are no longer paying for paper or postage.
  • Tracking of attendance has become much quicker and simpler since we upgraded to this software.
80% of the time I get a great support representative, but there are a few that could really use additional training in order to answer more advanced questions and issues.
Blackbaud Education Management Solutions is a very specific type of solution and if your school is very dynamic or has custom needs, the software can be somewhat restrictive. When we went to BB On Products we ran into several situations of a "round hole and square peg" so to speak.

Integrating Blackbaud Education Management Solutions

The integration itself is pretty straightforward. I just watch the information with the flow in both directions. Up and down.
  • PickATime
  • VisitU
The integrations were pretty seamless. However with blackbaud, Most if not all of their integrations are one Direction. Meaning Blackbaud Sends information out but you’re not able to send information back in real time.
  • File import/export
  • Single Signon
Just know that your information will come from Blackbaud but information will not be received back from integration

Using Blackbaud Education Management Solutions

45 - Teachers
Support Staff
2 - Advanced excel knowledge
data management
knowledge of web design is a plus
  • Digital Report Cards
  • Extracurricular Activities Attendance
  • Grade Management
  • Assignment distribution
  • Student database
  • Completely remote teaching
While their software is great for an end-user. It can be quite cumbersome in the backend. There are some things that are frustrating especially if you do not perfectly fit their dynamic of a school.

Evaluating Blackbaud Education Management Solutions and Competitors

  • Product Features
  • Positive Sales Experience with the Vendor
The user end experience is the sole reason we chose this product.
We would look more closely at the back end and how information is entered and managed.

Blackbaud Education Management Solutions Support

Quick Resolution
Immediate help available
Less knowledgeable
Problems left unsolved
Escalation required
Not Available
Yes - The issue was submitted to a developer and we never got an answer. I later had to work on my own hours to create a solution.
When the chat function was introduced the wait time for more simplified issues became very fast and effective.

Using Blackbaud Education Management Solutions

Outward facing it is very nice. For you in the backend there will be frustration
Like to use
Feel confident using
Unnecessarily complex
Difficult to use
Requires technical support
Slow to learn
  • Attendance features
  • Posting school information
  • Slip households
  • Not having a high school style schedule
Yes - It scales well, but it does add steps/layers to access things