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K-12 24K!
August 14, 2017

K-12 24K!

Martha Griswold | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud K-12 “ON” Solutions

The team has been so responsive and timely in communicating. They get that we are dealing with information that has to be accurate and up to the minute. Our questions have been answered quickly, knowledgeably, and with indications that help us trouble shoot if similar issues arise again.
Chatham Hall uses this pretty much throughout the entire school: students, teachers, admin, parents, all make use of Blackbaud K-12. Students and parents make use of it all year as our matriculation forms, scheduling requests, enrollment info,and all coursework is presented in an easily manageable format.
  • Easy to organize visually; pages look neat and clean.
  • All who use this system appreciate how user-friendly it is. It makes sense.
  • From a branding perspective, the inclusion of readily-identifiable school logo/colors looks sharp and professional.
  • Students appreciate the level of organization across their day: classes, athletics, clubs, homework...it's all there.
  • I have not used the actual scheduling piece (running the schedule) since last year when it was difficult to input our parameters; kids had scheduled, but they didn't meet our standards regarding types of courses needed (I.e. Distinguishing 5 major courses from just filling a schedule with art classes). I understand that it is more flexible now.
  • We have had some differences in how GPA is generated and have struggled with our hand-generated check matching the system's on the first go-around.
  • Much time saving. No replication of efforts, as information moves easily through the suite. No re-entering information.
  • Gradebook, for those who choose to us it, is integrated and works well...this was a bit clunky initially...I think that this piece did not feel as intuitive as other pieces, but we got there.
  • Accountability! If someone has not completed work (students and teachers) it is clear what remains to be done.
Blackbaud is much cleaner visually and has more integration...much more helpful to the entire school. And..,customer service has been exceptional! When we have questions we either received an answer immediately or, if more complicated, a time line formwhen we can expect and answer or notification that the problem has been solved. Aesthetically (and this goes tomuse-friendly) it is so well organized.
Aside from serving from as simply as a place to find homework, Blackbaud is a wonderful place to create your class: videos, readings, photos. You can create a thing of beauty. Advisors can communicate easily with the group of parents by posting photos that show what advisees are doing together or as individuals. I love how quickly one can get fun info out to parents so they can have a send of their kids' lives at school.