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Happy With My BlackLine Experience
September 19, 2019

Happy With My BlackLine Experience

William Humphries | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with BlackLine

BlackLine is being implemented at my organization. We are a shared services operation and we will be utilizing the Reconciliations and Variance Analysis modules. I think that Blackline offers a robust process for organizing and standardizing the account reconciliation preparation, approval and compliance process, as well as reporting. I appreciate the level of support from my account representative and all of the other communications that I receive from BlackLine.
  • Customer support- My account representative is on top of any issue or question that I have.
  • Communications- Frequent notifications about BlackLine events, user groups, and other webinars.
  • Blackline events- Superior quality, great breakout sessions, and great speakers.
  • None at this time.
  • We expect it to save us time and increase compliance.
Blackline offerings were much more robust than other products we looked at.
Support is second to none!

Do you think BlackLine delivers good value for the price?

Not sure

Are you happy with BlackLine's feature set?

Yes

Did BlackLine live up to sales and marketing promises?

Yes

Did implementation of BlackLine go as expected?

Yes

Would you buy BlackLine again?

Yes

I am happy with BlackLine's support and with the potential that it offers. The Blackline University training that is readily available is a very valuable resource for training new employees who have not used Blackline before. After we implement our reconciliation software, we will implement matching. The smart close/task manager will be well suited for our department.