Item: BlackLine
Rating: 9
Author: Iwona Matusiewicz, MSA CPA

Overall Satisfaction with BlackLine

Use Cases and Deployment Scope

We are using the Reconciliations and Tasks products. The biggest issue we are dealing with right now is how we are using the reconciliation product, as currently it is more like an Excel depository, and not a new way of performing the recs that makes us more efficient and accurate.

Pros and Cons

Pros

Tasks product provides live updates of were we are during close process.
A single place to go for any reconciliation support.

Cons

Guiding the customers how to best implement the products at the get go. Meaning the optimal way of using products.

Return on Investment

Improved visibility into the close tasks status.
With more optimization to the reconciliation product, we believe it can provide time savings for the preparers and reviewers.

Support Rating

Rating based on the implementation experience only. No issues since then.

Partnership

We are still early in the BlackLine transformation in our organization, but I believe that the changes it is bringing it will open up the door for future finance transformations whether within the BlackLine product suite or other technology. It allows us to get status information timely on the close process and act on that timely.

Key Insights

Do you think BlackLine delivers good value for the price?

Yes

Are you happy with BlackLine's feature set?

Yes

Did BlackLine live up to sales and marketing promises?

Yes

Did implementation of BlackLine go as expected?

Yes

Would you buy BlackLine again?

Yes

Other Software Used

Alteryx

Likelihood to Recommend

We have a hard time of adjusting how we perform and analyze the reconciliations. Unless the preparers put in a lot of time in preparation of the rec, the reviewer does not have insight into the trends, items missing, etc.

BlackLine Feature Ratings

Comments

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Amy Kelly
(Vendor Representative) commented a year ago
Thank you for your feedback! We'd love to see you further optimize your processes. On our website there are some resources available (webinars, the BlackLine Optimization Academy, etc.). You are also welcome to reach out to us at customerconnect@blackline.com and we can help with resources as well.

BlackLine Review