New BlackLine User currently in Implementation
September 16, 2025

New BlackLine User currently in Implementation

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with BlackLine

We use it for Task Management, Reconciliation, and Matching. Task Management used as a checklist for subledgers and for leadership visibility.

Pros

  • Task Management
  • Matching
  • Reporting

Cons

  • Scoping
  • Prioritization of best modules to implement first.
  • Suggestions for best use to better optimize the system.
  • We haven't really saw a ROI at this point since we are not fully implemented.
We receive a 24-48 hr. turnaround time for customer support. I think that is good. We haven't really encountered any urgent issues that would require a quicker response time so I won't know for sure.
It is yet to be decided. We'll know more once we're fully implemented.

Do you think BlackLine delivers good value for the price?

Not sure

Are you happy with BlackLine's feature set?

Yes

Did BlackLine live up to sales and marketing promises?

No

Did implementation of BlackLine go as expected?

No

Would you buy BlackLine again?

Yes

We have been an active BlackLine user for two years and we are still in the implementation stage while other customer experience suggests that the timeline is too long. My team started with the FRA module first prior to initiating Tasks Management. I think that it would have been beneficial to start with Task Management first to ensure that there's data in the system for reporting. It would have been beneficial if our Implementation Specialists mentioned that from the start so we didn't have to waste our time.

BlackLine Feature Ratings

Consolidation and Close
5.0
Financial data consolidation
5
Detailed Audit Trails
5
Reconciliation Automation
5
Close Checklist
5

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