Searching for a needle in a haystack? Bloomreach Commerce Experience Cloud will find it.
September 21, 2023
Searching for a needle in a haystack? Bloomreach Commerce Experience Cloud will find it.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Bloomreach Commerce Experience Cloud
Optimizing search results. Creating synonyms, creating redirects. Using boost and bury rules to spotlight medline manufactured product.
- Easy dashboards to use
- Creating rules is very intuitive.
- Customer support tickets are resolved pretty quickly.
- Self-service functions like pulling reporting for ourselves instead of opening a ticket.
- Auto suggest could be improved.
- Customer struggle with specific SKU search ability. Especially if the number has dashes in it.
- Promoting Medline branded material has been a big focus to convert customers using competitive products.
- We know that approximately 80% of our logged in users use the search functionality, so the smoother experience we can provide them is our main focus to reduce any friction points.
The tool does a pretty good job of recommending the correct products based on search keywords. I do see some trouble when the user types in a vague search term which makes it difficult for Bloomreach Commerce Experience Cloud to try to return accurate results.
Do you think Bloomreach Commerce Experience Cloud delivers good value for the price?
Yes
Are you happy with Bloomreach Commerce Experience Cloud's feature set?
Yes
Did Bloomreach Commerce Experience Cloud live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Bloomreach Commerce Experience Cloud go as expected?
I wasn't involved with the implementation phase
Would you buy Bloomreach Commerce Experience Cloud again?
Yes