BlueJeans - Ditch Your Rack-Mounted Codec
Updated July 26, 2019

BlueJeans - Ditch Your Rack-Mounted Codec

Adam Smith, CTS-I, ME | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with BlueJeans

BlueJeans is used firm-wide to create a flexible video conferencing platform accessible to all users, both locally and remotely. It also integrates with our Level III audio bridge service.

Pros

  • BlueJeans is extremely easy to use and is complemented by its feature set including an Outlook add-in and ability to record meetings.
  • The recent addition of Dolby Digital audio has noticeably increased the audio quality of meetings.
  • Customer service is phenomenal. Whether troubleshooting or testing a new BlueJeans feature, their support is extremely responsive and knowledgeable.

Cons

  • Resolution is currently capped at 720p. We would like to see up to 1080p supported.
  • Otherwise, it's hard to find cons...
  • It provides less technical users a simple, consistent platform for connecting.
  • Incredible savings on travel time.
Zoom and GoTo are solid platforms and have better video resolution, but the BlueJeans package is exponentially more flexible and user-friendly.

Since our original review, we have opted to move to Zoom. The platform has out-developed and out-performed BlueJeans in all categories. While BlueJeans still has a place in the VC world for those seeking ease of use and simplicity, Zoom's feature set and path forward ultimately lead us to switch. We did have a wonderful experience with BlueJeans while the product was right for us.
BlueJeans is suitable for enterprises of any size where users have a need to connect over video. Their subscription costs are scalable to the number of users. Unless a business or education facility has no need to connect over video, then BlueJeans is appropriate for everyone.

BlueJeans Meetings (discontinued) Feature Ratings

7.8
High quality audio
8
High quality video
6
Low bandwidth requirements
8
Mobile support
9
10.0
Desktop sharing
10
Whiteboards
10
9.6
Calendar integration
10
Meeting initiation
10
Integrates with social media
10
Record meetings / events
9
Slideshows
9
10.0
Live chat
10
Audience polling
10
Q&A
10
7.7
User authentication
7
Participant roles & permissions
9
Confidential attendee list
7
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

Using BlueJeans

Evaluating BlueJeans and Competitors

  • Product Features
  • Product Usability
  • Existing Relationship with the Vendor
"Ease of use" is the top phrase that comes to mind with BlueJeans - from an account management level to the platform's simplicity when used with desktops and 3rd party conference room systems. Just like your favorite, worn-in pair, BlueJeans quickly becomes a comfortable, familiar technology. Deployment on an enterprise level was smooth thanks to BlueJeans excellent technical support.
Prior to BlueJeans, the firm did not have a standard soft codec video conferencing platform. Given that video conferencing is now an essential part of doing business, selecting a replacement product is much different from selecting a platform for the first time. If we were to do it over, I would recommend contacting several (approx 4-5) different VC app providers and asking their sales teams for full demonstrations. Then we would select our favorite two and conduct user testing.

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