BlueJeans is amazingly easy to support from an IT perspective.
Updated September 06, 2019

BlueJeans is amazingly easy to support from an IT perspective.

Michael Timms | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with BlueJeans

BlueJeans is being used for video conferencing. It is one of several that we use, but I will say that it is the least troublesome and the easiest to support. BlueJeans can be used from pretty much any device, gives users an option to record the meeting for viewing later, and you can dial into meetings if the need arises. I have the standalone version deployed to all of the users that need it, and the only issue that I have seen is that sometimes it will try to download BlueJeans again instead of launching in the preinstalled application.
  • Allows access from any device
  • Gives users the option to record meetings
  • Chrome plugin is available
  • Occasionally see audio quality issues from users in other countries.
  • Screen sharing causes high CPU usage with some users
  • Some users can't connect when clicking the meeting link. This could be a permissions issue though.
  • Positive is it allows global users to connect
  • Positive is it allows users of almost any device to connect
  • Negative is a lot of troubleshooting has been performed without documentation provided
From the three that I listed, my personal favorite for me to use is Zoom, but supporting other users I prefer BlueJeans because it is the easiest to maintain from an IT standpoint. If a user is unable to connect from the meeting link, the meeting ID and passcode are embedded in the link so I have shown them how to copy and paste them into the standalone application.
BlueJeans is well suited in a mixed environment of Mac, PC, and Linux, an environment with users all over the globe, an environment with mobile users, or a combination of all of the above which is what I deal with. An example of where BlueJeans would not be ideal would be an organization with a lot of South American users because I have seen a lot of these users stricken with lagging and audio issues. Overall, my opinion is that BlueJeans is well suited for most organizations, and my experience with audio issues with South American users might not be common.

BlueJeans Meetings (discontinued) Feature Ratings

High quality audio
8
High quality video
10
Low bandwidth requirements
8
Mobile support
10
Desktop sharing
9
Whiteboards
6
Calendar integration
8
Meeting initiation
10
Integrates with social media
Not Rated
Record meetings / events
10
Slideshows
Not Rated
Live chat
9
Audience polling
Not Rated
Q&A
Not Rated
User authentication
8
Participant roles & permissions
8
Confidential attendee list
Not Rated