BlueJeans Is A Great Videoconference And Screensharing Option
Marcus Manderson | TrustRadius Reviewer
Updated August 27, 2019

BlueJeans Is A Great Videoconference And Screensharing Option

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with BlueJeans

BlueJeans is used for more high profile meetings in our more technologically advanced conference rooms. It is also available to the entire organization as an option for specific needs. The main need is if presenters would like to share videos.

The teams the currently uses BlueJeans the most are our Pristine Seas team and the Education team. For both, it provides that video sharing functionality that other services do not currently have.
  • Customer service is great! A company may have a great product but if customer service is terrible, that company may lost customers. On the other hand, a company may have an ok product but the customer service is so exceptional, that it might not even matter what the product is. With BlueJeans, both the product and customer service are top quality!
  • Our major selling point is that BlueJeans provides a way to seamlessly share videos remotely. No other platform we have tried has a way of doing this as well as BlueJeans.
  • BlueJeans is also very flexible on the amount of people that may join a call. Customer service may provide options for even higher counts (150+) if needed.
  • The BlueJeans analytics for each meeting are an important part for any company looking to have a transparent eco friendly approach. We often share how many miles, gas, etc. funds have been saved because the meeting was virtual instead of in person.
  • Video sharing could be made better by allowing people to simply go through their presentation (Keynot/PowerPoint, etc.) without having to upload the video ahead of time (I believe BlueJeans is working on this).
  • Providing an option to choose what join information to share with remote participants would also be great. Currently, every option is sent (joining from phone, mobile, and a videoconference unit). Most of the time, we are sending to participants who do not and will not be using a videoconference unit. I usually just delete that information from the message, but it would be easier (and one less step) if that could be an option.
  • Money saved on travel expenses for remote participants. (Food, transportation, hotels, etc.)
  • Time savings on important matters; instead of waiting a day or 2 to coordinate travel to get a remote participant in town to discuss, we can set up a BlueJeans meeting within minutes.
  • Better remote experience for our teams that have a large catalog of video content that must be share with remote participants.
We've used a number of different platforms over the years. BlueJeans is probably among the top, if not for anything more than the video sharing component.
Joining a meeting is easy. The options and instructions provided are pretty straightforward. The only issues we have had is people not knowing if they are muted on their mics or not.
BlueJeans may be integrated with calendars. However, since BlueJeans is not our main platform, we do not use that feature. We do not use many of the BlueJeans integration features because of the other platforms we mainly use.
The command center is well equipped for our needs to monitor usage, administer rights to users, view and print up meeting analytics, etc. It also helps us in troubleshooting issues that are reported in meetings.
Well suited for applications where you want to have a high quality video conference experience and incorporate screen sharing and video sharing. May not be necessary for lower profile meetings with just a handful of remote participants that do not require screen sharing (or require very minimal screen sharing).

BlueJeans Feature Ratings

High quality audio
9
High quality video
9
Low bandwidth requirements
8
Mobile support
9
Desktop sharing
9
Whiteboards
Not Rated
Calendar integration
8
Meeting initiation
8
Integrates with social media
Not Rated
Record meetings / events
10
Slideshows
8
Live chat
9
Audience polling
Not Rated
Q&A
Not Rated
User authentication
8
Participant roles & permissions
8
Confidential attendee list
8

Using BlueJeans

5 - Education, Senior/Admin team, Pristine Seas (save the oceans, etc.) team
5 - Knowledge of the BlueJeans command center. However anyone with a basic to moderate understanding of computers and website navigation along with videoconference support experience should be able to support BlueJeans.
  • Using it so share videos
  • International phone dialing options
  • Recording meetings
  • As a way to document meetings (recording) without necessarily having someone on the other end
  • As a way to interface with non BlueJeans videoconference products
  • As better features are added, BlueJeans becomes more valuable
  • Hoping to take advantage of some new features in the works
We are heavily invested in another platform. However the features are not quite the same as BlueJeans. If they do become more like BlueJeans (especially the video sharing), then our need for BlueJeans would significantly decrease. An even better option would be if they bought BlueJeans...

Evaluating BlueJeans and Competitors

Yes - We were using a number of platforms (GoToMeeting, WebEx) and settled on BlueJeans and Google Hangouts as the main 2 supported platforms.
  • Product Features
  • Product Usability
  • Prior Experience with the Product
The video sharing remains to be the most important factor in why we are keeping BlueJeans...
I'm not sure if it would change too much or at all.

BlueJeans Implementation

It was not as hard as initially thought
Change management was a big part of the implementation and was well-handled - How important it is to have change management involved at every step of the process
  • User testing
  • User adoption

BlueJeans Training

  • Online training
  • Self-taught
It is straight forward and easy to understand
Yes. There may be a slight learning curve for those with admin rights...

Configuring BlueJeans

Just right for this type of product...
Perhaps provide a way to have global settings for different groups. For example, an admin team may want to have remote participants muted on entry, but other meetings may not want that option. Although this setting may be set on a per meeting (or recurring meeting) basis, maybe it could also be tied to a group or team...
No - there is no facility to customize the interface
No - the product does not support adding custom code
No configuration has been made

BlueJeans Support

Support is pretty good and reliable. The confusing part on our end is that we seem to meet a new support person every 2-3 months...
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - Not, but it was addressed very well. We think it is a but beyond the control of BlueJeans.
Yes...We have been dealing with an issue for most of the year where audio would drop out for one of our remote participants from only one of our conference rooms. We tried everything, including switching out systems, rewiring the rooms, upgrading firmware, etc. The BlueJeans team sat in on a couple of calls and provided more details regarding what could possibly be happening. Some of these calls lasted 4 hours!

They did not have to do that, but they did. Although the issue was not resolved (we think it's just a bad room, although it is one of our more technically advanced rooms), we appreciate the support team going above and beyond....

Using BlueJeans

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Chat
  • Screensharing
  • Mic control options
  • Video sharing
  • Polling/Q&A

BlueJeans Reliability

Options are provided to scale up or down the software based on needs.
BlueJeans if usually available when we need it. We have used it on holidays, on weekends, and at all times of days with no problem. BlueJeans is also very communicative when there are issues affecting availability....
BlueJeans is fairly quick at loading when we need things to load.

Integrating BlueJeans

It is fairly easy to integrate...
  • Google Calendar
It was integrated fairly simple, but had to be removed since it is not our main platform.
There are options that allow for someone to call into an IP number tied to a Google Hangouts (i.e. Pexip, Videxio, etc.)...
Ensure you have the right components necessary for a successful integration.

Relationship with BlueJeans

They were very easy to work with and were very responsive to our needs.
They were (and are) easy to work with....
Keep the lines of communication open!

Upgrading BlueJeans

  • Pending upgrade: video sharing process improved!
  • Video sharing is supposed to be seamless (no more pre uploads!)
  • Better audio quality
  • New interfaces with better navigation