BlueJeans Service Puts them at the top
Jared Robinson | TrustRadius Reviewer
November 13, 2018

BlueJeans Service Puts them at the top

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with BlueJeans

BlueJeans is used for our main video conferencing solution for all users in all departments. Our client sales and marketing tend to use it the most with our IT department using it as much. We chose BlueJeans in order to begin sunsetting of our Cisco VCS architecture and due to continued issues with Skype for Business connections with non-federated external users. BlueJeans allows us to continue to take calls with clients using room systems and allow us to talk to clients who don't have them.
  • ease of use
  • compatibility with other systems
  • good UI
  • network stability
  • video quality/compression could be better for lower bandwidth connections
  • we're saving money on travel
  • we're able to allow our Cisco VCS coverage to lapse
  • our newer conference rooms don't require expensive hardware to work
WebEx was less intuitive and didn't have as good SIP bridging capabilities
Zoom was cheaper, but didn't have white glove service
GoToMeeting wasn't up to the same caliber for UI or bridging or customer service
Skype for Business has persistent problems in our environment connecting to outside sources.
Meetings join quickly and easily in many cases. The only problems we ever have are when people are using a conference room PC where their calendar isn't synced to the application.
It would be great if the outlook sync also cloud synced to the application or could cloud connect to O365. This would allow for users to launch directly from the meeting.
We have BlueJeans synced to our O365 email and are pushing the addin via Office 365
for users without Office 365, we push the regular outlook plugin.

It also integrates with Skype for Business, but is basically unnecessary unless you're trying to maintain a single system.
Command Center is excellent.
It allows me to diagnose remote issues and respond to poor feedback on meetings and determine if it was a software (bluejeans) issue or a hardware (room PC, microphones, speakers, camera) issue.
It's great for live monitoring and support of calls. You can see network stats and performance of all users connected, how they connected and generally what the problem was if there was one.

BlueJeans Feature Ratings

High quality audio
9
High quality video
8
Low bandwidth requirements
6
Mobile support
8
Desktop sharing
8
Whiteboards
Not Rated
Calendar integration
7
Meeting initiation
8
Integrates with social media
Not Rated
Record meetings / events
9
Slideshows
9
Live chat
10
Audience polling
Not Rated
Q&A
Not Rated
User authentication
9
Participant roles & permissions
9
Confidential attendee list
Not Rated