BlueJeans Service Puts them at the top
November 14, 2018

BlueJeans Service Puts them at the top

Jared Robinson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with BlueJeans

BlueJeans is used for our main video conferencing solution for all users in all departments. Our client sales and marketing tend to use it the most with our IT department using it as much. We chose BlueJeans in order to begin sunsetting of our Cisco VCS architecture and due to continued issues with Skype for Business connections with non-federated external users. BlueJeans allows us to continue to take calls with clients using room systems and allow us to talk to clients who don't have them.
  • ease of use
  • compatibility with other systems
  • good UI
  • network stability
  • video quality/compression could be better for lower bandwidth connections
  • we're saving money on travel
  • we're able to allow our Cisco VCS coverage to lapse
  • our newer conference rooms don't require expensive hardware to work
WebEx was less intuitive and didn't have as good SIP bridging capabilities
Zoom was cheaper, but didn't have white glove service
GoToMeeting wasn't up to the same caliber for UI or bridging or customer service
Skype for Business has persistent problems in our environment connecting to outside sources.
Meetings join quickly and easily in many cases. The only problems we ever have are when people are using a conference room PC where their calendar isn't synced to the application.
It would be great if the outlook sync also cloud synced to the application or could cloud connect to O365. This would allow for users to launch directly from the meeting.

BlueJeans Meetings (discontinued) Feature Ratings

High quality audio
High quality video
Low bandwidth requirements
Mobile support
Desktop sharing
Not Rated
Calendar integration
Meeting initiation
Integrates with social media
Not Rated
Record meetings / events
Live chat
Audience polling
Not Rated
Not Rated
User authentication
Participant roles & permissions
Confidential attendee list
Not Rated