Very good one-stop video/audio conferencing corporate solution
Giovanni (Jan) Pasotto | TrustRadius Reviewer
November 30, 2018

Very good one-stop video/audio conferencing corporate solution

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with BlueJeans

BlueJeans has been adopted as the standard tool for Video and Audioconferencing within our group of companies. It is used mainly at Management Level in the organization, within Projects SteerCos and Management Committees, but as well within projects with partners. Key driver for its adoption was the possibility to integrate room systems already present in our subsidiaries, dial-in access for people on the move and workplace users from all over the world.
  • Integrating cisco-based room systems easily. This simplifies the way to organize meetings with minimal assistance.
  • Allowing several ways of connecting, including direct dial-in from an app or hybrid dial-in and video/presentation. Easy to connect on the way.
  • Scheduled or on-demand recording of videoconference sessions.
  • Improving the availability (and quality) of included dial-in pop numbers, e.g. in some countries where we have a strong presence, like Turkey.
  • Allowing easy insert of dial-in links for call invitations on several national numbers, so that management just need to tap on the link to connect from their phone (when on the move).
  • Higher adoption of face to face conversations and more frequent project update videocalls.
  • Reduction of travel needs for regular meetings.
We benchmarked against Citrix GoToMeeting, Google Hangounts, Vidyo, Skype for Business, PGi.
The easiness of adoption, interoperability and command center dashboard of overall use and quality analysis were decisive factors.
The pricing model based on a fixed yarly fee with no variable components was as well an important decision factor.
For regular users it is very efficient and fast.
For first-time users its adoption is relatively easy, but still requires some support and explanations. Especially beceuase it is a less known tool than many other conferencing tools.
Integration with MS Outlook is the most frequently used. Unfortunately it isn't as good on mobile phones (creating an invitation from a mobile device is less effective and easy).
Very good overview and drill-down possibilities.
However, when the root cause is likely a poor hardware setting in a room system, the tool does not help so much in identifying such root cause of poor audio experience.
It would be great to receive some insights and recommendations on how to improve aspects of our end-users experience.
It is easy to foster adoption of Videoconferencing in a dispersed organization without established workplace technology standards. If there is an already present landscape of room systems, it's likely that only BlueJeans will allow easily to connect them to the platform. On the other side, if a company has already a well-accepted standard widely adopted (e.g. O365 Skype4Biz) the additional value provided may be lower.

BlueJeans Feature Ratings

High quality audio
8
High quality video
9
Low bandwidth requirements
8
Mobile support
9
Desktop sharing
9
Calendar integration
8
Meeting initiation
9
Record meetings / events
9
Live chat
7
Q&A
Not Rated
User authentication
9
Participant roles & permissions
8
Confidential attendee list
Not Rated

Using BlueJeans

150 - All Management functions, from top level to functional leads, to single entities management.
Generic IT support staff across the group.
  • Management boards and committees
  • Project Steering Committees
  • Customers and Suppliers interactions
  • Interact with customer on contract business projects to better clarify specifications and requirements
  • Global Q&A sessions about new compliance policies.
  • Recording of training sessions to produce videoguides.
  • Recording and automatic minuting of meetings. We would need an AI-based minuting tool (scouting for some platforms)
  • Customers interactions
As long as Microsoft Office365 doesn't catch up the features and easiness gap, Bluejeans remains a solid comprehensive meeting solution.