Video Conferencing the way it should be.
September 02, 2020

Video Conferencing the way it should be.

Alexander Cowen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with BlueJeans

BlueJeans was originally purchased as a meeting room video conferencing solution and grew into a corporate video conferencing solution. Following the recent pandemic it quickly grew to be a corporate solution being utilised across all the council departments for all meetings that could no longer be conducted face to face.
  • Accessibility, app and in browser access is key to the success of our roll out.
  • Secure, encryption and strong moderator tools enable a secure meeting platform.
  • Quality, excellent audio and video quality.
  • Ease of use, from moderator to meeting attendee the system is very intuitive and easy to use.
  • Reporting could be improved, although there is a good reporting suite, it would be beneficial to have more flexibility with some of the reporting. For example running activity reports across a set of accounts over a user defined period.
  • We have had some issues with meetings overlapping and where the room is locked. It would be good to have a waiting area for those attempting to get into meetings or functionality to let you know someone is waiting.
  • We have had some issues of users not logging in as a moderator by mistake and it would be helpful to have a way for a user to switch to a moderator without having to leave the room.
  • Increased partner meetings, solution has enabled more flexibility in undertaking such meetings.
  • Money-savings on providing meeting venues and staff travel, this has been quite considerable over the last 5 months.
  • Improved recruitment process, has enabled interviews to be undertaken in a far more efficient way.
BlueJeans was the preferred option over Skype for the reasons mentioned throughout the review, far more intuitive, easy guest access, improved video and audio quality, substantially better on tools (breakout rooms, whiteboard etc).
BlueJeans is ideally suited where you have a mix of meeting attendees and particularly where you have external people attending as the solution lends itself to being very flexible for access.

Meetings where attendees are likely to exceed 75 are not appropriate and would suggest looking at the BlueJeans event platform for such meetings.

BlueJeans Meetings (discontinued) Feature Ratings

High quality audio
High quality video
Low bandwidth requirements
Mobile support
Desktop sharing
Calendar integration
Meeting initiation
Integrates with social media
Not Rated
Record meetings / events
Live chat
Not Rated
User authentication
Not Rated
Participant roles & permissions
Confidential attendee list