Nice platform but still needs to work out the bugs
September 03, 2020

Nice platform but still needs to work out the bugs

Tony Orum | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with BlueJeans

BlueJeans is mainly used in our Youth Department to coordinate meeting with staff and youth members. It gives the ability to engage our team members without needing to be physically present while providing the convenience of being a mobile platform.

Pros

  • Accessibility.
  • Screen share capabilities.
  • Organization.

Cons

  • Audio/Video never functioned properly during screen share. Video would play fine but the audio lagged behind and ruined the experience for our team members. This is a main feature we needed from Bluejeans and it always failed. Very disappointing.
  • The reliability of the connection was never consistent. In many recent meetings the whole platform would freeze for all users and kick us all out of the meeting. This was across the board for all users. It would start with extreme latency and then we would see "Resolving Network Issues." Soon we would be kicked out and need to use another platform such as Zoom or Google Meet to reconvene the meeting.
  • More face-to-face conversations.
  • More productive meetings.
BlueJeans is a fair competition to these other platforms. However, for what it charges monthly the features could be a lot more reliable.
Great for just simple video conferencing. For additional features it's not the best platform.

BlueJeans Meetings (discontinued) Feature Ratings

High quality audio
9
High quality video
8
Low bandwidth requirements
8
Mobile support
8
Desktop sharing
8
Whiteboards
8
Calendar integration
8
Meeting initiation
8
Integrates with social media
Not Rated
Record meetings / events
8
Slideshows
5
Live chat
8
Audience polling
Not Rated
Q&A
Not Rated
User authentication
8
Participant roles & permissions
9
Confidential attendee list
9

Comments

  • Lee Snyder | TrustRadius Reviewer
    Hello Tony, Thank you for taking the time to provide your feedback! I sincerely apologize for the performance issues that you ran into while using our product. I would definitely like to get you connected to a member of our Support team to resolve some or all of these pain points if you would like. Please send an email over to communitysupport@bluejeans.com or use the following link to get connected with our Support team, https://support.bluejeans.com/s/contactsupport. Thank you, Lee - Customer Support Engineer, Tier 2

More Reviews of BlueJeans Meetings (discontinued)