BluePay took us to the next level
February 11, 2020

BluePay took us to the next level

Ben Flemming | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with BluePay

We used BluePay as our back end merchant processor to handle credit cards and electronic check payments. It serviced payments for all departments across our organization, but only our accounting team interacted with it. BluePay provided reliable, fast settlement of donations for our non-profit with very reasonable fees and pretty good reporting to facilitated auditing and regular reconciliation.

Pros

  • Reporting: We were able to find pretty much exactly the info we needed to be grouped as we needed it.
  • Payment processing: This is what they do!

Cons

  • Fees could have been lower; we negotiated to a lower rate with another company.
  • Reliability: BluePay did the job every day for years.
  • Lower fees: BluePay saved us money by allowing our donors to give via ACH payment.
Of the few other companies we had the option to use, BluePay's fee structure is the best for our business. Even though PayPal is ubiquitous and we still accept donations through PayPal at times, we got better rates through BLuePay and much easier transaction settlement.

Do you think Clover delivers good value for the price?

Yes

Are you happy with Clover's feature set?

Yes

Did Clover live up to sales and marketing promises?

Yes

Did implementation of Clover go as expected?

Yes

Would you buy Clover again?

Yes

  • BluePay was well suited for handling our payments. We went with BluePay because it was tied to our CRM at the time, and of the options, it offered ACH payment processing with a flat transaction fee rather than a percentage. It does its core function very well.
  • We do not rely on BluePay as a CRM to capture and store information about our donors/customers, however.

BluePay Support

We didn't have any significant complaints about their support. As we transitioned out of BluePay to a new provider that partnered with our new CRM, they were able to help with that transition. However, it was a little slower than we'd have liked.

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