BMC Footprints supports any workspace you need
I use BMC FootPrints to keep the tracking of product demos and proofs of concept with the customers, we have different workspaces, one for …
Overview
What is BMC FootPrints?
BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.
Recent Reviews
Awards
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Popular Features
- Organize and prioritize service tickets (9)9.090%
- ITSM reports and dashboards (7)9.090%
- Configuration mangement (7)7.777%
- Self-service tools (7)7.070%
Pricing
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What is BMC FootPrints?
BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.
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- No setup fee
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Inoks Footprints demo presentation
YouTube
BMC Client Manager Detailed Demo
YouTube
BMC FootPrints IT Service Management Webinar, Part 3
YouTube
BMC FootPrints Asset Core Webinar, Part 3
YouTube
BMC FootPrints Asset Core Demo, Part 4: Questions & Answers
YouTube
BMC FootPrints Overview Demo Flycast Partners
YouTube
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Product Details
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What is BMC FootPrints?
BMC FootPrints Competitors
BMC FootPrints Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.
Spiceworks Help Desk and BMC Helix Remedyforce are common alternatives for BMC FootPrints.
Reviewers rate Subscription-based notifications highest, with a score of 10.
The most common users of BMC FootPrints are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(57)Attribute Ratings
Reviews
(1-18 of 18)Companies can't remove reviews or game the system. Here's why
June 16, 2022
BMC Footprints supports any workspace you need
I use BMC FootPrints to keep the tracking of product demos and proofs of concept with the customers, we have different workspaces, one for presales, other for the projects, other for end user's comments, other for end customer's support, and the last one for internal support. This product really doesn't face any problems, the only thing that I can say is that the interface is a little bit ugly, there out is a lot of software more friendly but Footprints is really functional for us, it has so many configurations to accomplish the tasks that we need.
March 31, 2022
Footprints gets you the data you need at you help desk!
We use it to track our projects and what phase they are in. Tickets can be Open, in-progress, Pending, requires follow up, completed. This allows all our team members to keep track of the status of each project. We trace our Classroom maintenance requests, so we don't forget any requests, it also sends an email to the requestor once the project is completed.
September 18, 2020
Review on BMC
We have been using it for around 5 years, and we use it in Outsourced departments. Our client helpdesk uses it for tracking trouble tickets from our clients and resident engineers, our project management dept uses it for tracking IT projects of the clients, our programmers use it for change management, and my network team uses it for tracking problem tickets and network changes. It helped us maintain compliance, as well as to grow a large history of all problems and changes in our company.
February 26, 2020
BMC FootPrints Does the Job Well
We have been using FootPrints for around 15 years, and we use it in multiple departments. Our helpdesk uses it for tracking trouble tickets from our stores and field users, our project management dept uses it for tracking IT projects, our programmers use it for change management, and my network team uses it for tracking problem tickets and network changes. It helped us maintain Sox and PCI compliance, as well as to grow a large history of all problems and changes in our company.
September 10, 2019
Decent tool for helpdesk use
In our current configuration, BMC FootPrints is being used by the IT department. FootPrints allows our end-users to submit trouble tickets for issues for their computers, phones, prints, or network issues. The IT department also uses FootPrints to document and track internal projects and tasks. Other areas in the organization are also looking to implement FootPrints in their areas for namely the same reasons of tracking and documentation.
August 07, 2017
Footprints good/bad
It is being used across the organization by each department. BMC FootPrints is set up by what is called 'workspaces'. These are each designed for different workflows and are each independent databases. We use it for CAPA events, as well as tracking customer products that can not be received to an error in the receiving documentation.
May 26, 2017
No FootPrints in the Sand
FootPrints is being used by the company I am consulting. We are tracking IT support issues, projects, and tasks associated to the projects. The system is being utilized by the entire company to submit and track any IT issues that need to be addressed.
March 30, 2017
Leave your mark with FootPrints
St. Luke's has used BMC's FootPrints for the last 7+ years and it has served the purpose of ticket management for Incident, Service Request, Change Mgmt, Customer Portal, Knowledge Base, and Service Catalog. The product has been deployed for departments both inside of IT and outside of IT including: Marketing, Finance, Human Resources, Supply Chain, and Project Management.
September 21, 2015
FootPrints Serves Its Purpose
BMC FootPrints Service Core is used as the support ticketing system for various campus departments to help users troubleshoot issues that arise.
We use BMC FootPrints for all of our internal tickets, from Human Resources to Sales to Corp IT to our external customer Support. One of the things I like most about it is the flexibility, and the way it can be customized for any of a wide variety of uses, like what we have deployed. Moving mis-routed tickets is a snap with everything in the same system
June 30, 2014
BMC Review
The IT department of Cellular Sales used it to manage IT tickets for all types of support. The Operations Team (Tier 1), Systems (II), and Network (III) had access to it. Sales reps would send in tickets via email and they would be sorted in BMC and addressed.
June 30, 2014
BMC Footprints
As a medium to large sized company with the infrastructure to match, we were faced with a need for asset management, remote device management and helpdesk ticketing. BMC Footprints has been implemented to address each of these.
June 21, 2014
A Perfect Solution for Any Business
We use Footprints across various departments including our computer helpdesk, accounting helpdesk, SAP department, programming team, network team, and in house support. It has been a great product to work with and helps us keep track of many issues, new hire processes, SAP development, and system access tracking. It also has been key in helping maintain our level 1 PCI compliance year after year.
June 21, 2014
Only for the very basic ticket routing and simple system. NOT FOR THE ADVANCED and automation!!!
BMC FootPrints has worked tremendous ways that our previous ticketing system has not. We have been able to do most ideas that needed to be implemented, but there were a lot of pains when doing so. The Customer Service is awesome and work with us to achieve most of what we needed, but there are a lot of limitations to the software and we find bugs often.
June 20, 2014
BMC Footprints- Quick Review
Score 7 out of 10
Vetted Review
Verified User
It addresses workflows, tracking of inventory, help desk tickets and patching.
June 18, 2014
A well-balanced system for problem solvers
BMC Footprints is used by my organization as a means of communication between all departments to log and resolve issues. The program allows for easy, accurate routing which ensures issues are assigned to the proper personnel to be resolved as quickly as possible. Severity levels make it easy to prioritize and the built-in communication system that forwards responses to e-mail as well as being able to CC in a participant makes communication seamless.
We use FootPrints to handle our tickets, projects and change management across campus mainly for IT purposes.
June 17, 2014
Great Product - BMC FootPrints
The whole organization is using it. We use it in IT to support software change management as well as help desk tickets. As an enterprise we also use it as a ticketing system for our customers' trouble tickets. We've started using it for HR workflows as well. Our latest project using BMC Footprints is being used to allow customers to "sign in" when they arrive at a retail location.