No FootPrints in the Sand
May 26, 2017
No FootPrints in the Sand
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with BMC FootPrints Service Core
FootPrints is being used by the company I am consulting. We are tracking IT support issues, projects, and tasks associated to the projects. The system is being utilized by the entire company to submit and track any IT issues that need to be addressed.
- The best thing FootPrints does well is how flexible it is. It can be utilized to do a huge array of business functions.
- Task Automation
- Increases visibility and transparency
- Antiquated User Interface. It looks old.
- Tracking changes to an item. When I add new details, the changes are just added to the top of the description which makes it difficult to know what is going on.
- Navigation
- Less resources spent on collaboration meetings
- More time available to do the work rather than working the workflow process
- Less time spent keeping documentation put together
I didn't select FootPrints. It is what the current company chose. I would much rather use JIRA and Confluence.