BMC Footprints supports any workspace you need
I use BMC FootPrints to keep the tracking of product demos and proofs of concept with the customers, we have different workspaces, one for …
Overview
What is BMC FootPrints?
BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.
Recent Reviews
Awards
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Popular Features
- Organize and prioritize service tickets (9)9.090%
- ITSM reports and dashboards (7)9.090%
- Configuration mangement (7)7.777%
- Self-service tools (7)7.070%
Pricing
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What is BMC FootPrints?
BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Inoks Footprints demo presentation
YouTube
BMC Client Manager Detailed Demo
YouTube
BMC FootPrints IT Service Management Webinar, Part 3
YouTube
BMC FootPrints Asset Core Webinar, Part 3
YouTube
BMC FootPrints Asset Core Demo, Part 4: Questions & Answers
YouTube
BMC FootPrints Overview Demo Flycast Partners
YouTube
Features
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Product Details
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What is BMC FootPrints?
BMC FootPrints Competitors
BMC FootPrints Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.
Spiceworks Help Desk and BMC Helix Remedyforce are common alternatives for BMC FootPrints.
Reviewers rate Subscription-based notifications highest, with a score of 10.
The most common users of BMC FootPrints are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(57)Attribute Ratings
Reviews
(1-14 of 14)Companies can't remove reviews or game the system. Here's why
June 16, 2022
BMC Footprints supports any workspace you need
Both are developed from the same vendor but Footprints is so complete for all the configurations that we need (we are a medium business company). BMC Remedy has a little more friendly interface but it doesn't meet our needs. We prefer a product that fits better our needs to a product that could have other features that we are not going to use.
March 31, 2022
Footprints gets you the data you need at you help desk!
- SolarWinds Service Desk (SSD)
I did not chose the program it was chosen and implemented by our IT team. Based on verified reviews from real users in the IT Service Management Tools market.
February 26, 2020
BMC FootPrints Does the Job Well
We haven't used any others besides this one, but we did evaluate BMC Remedyforce, SysAid, and ServiceNow. Remedyforce and ServiceNow seem much more advanced and difficult to use, though I'm sure they are probably much more feature-rich once you get used to them, but the pricing kept us away. SysAid seemed very simple to use, and most like FootPrints out of the bunch, but it's maybe too simplistic. There were things in it that we could do in FootPrints but not in SysAid.
September 10, 2019
Decent tool for helpdesk use
We have not evaluated any other software up against BMC FootPrints.
August 07, 2017
Footprints good/bad
I was not involved in the selection process but in my opinion either SQL or Access databases would have worked just as well without the same amount of cost. These two systems would have been much easier to manage and would have tracked the same information in a less convoluted process and expense.
May 26, 2017
No FootPrints in the Sand
I didn't select FootPrints. It is what the current company chose. I would much rather use JIRA and Confluence.
We already had Footprints deployed when I started, and we have not done any evaluation in the last seven years.
June 30, 2014
BMC Review
I did not select BMC footprints in my previous role and I am not sure what dictated that decision.
June 21, 2014
A Perfect Solution for Any Business
We only used an in house built system before and this blows everything the old software was capable of out of the water.
June 21, 2014
Only for the very basic ticket routing and simple system. NOT FOR THE ADVANCED and automation!!!
We have evaluated multiple including HEAT and ServiceNow. Their older versions gave us more to play with and able to use more, but since going to version 11, it has been very unfavorable. We have had to adapt and work with what was provided. We have understood that ServiceNow has surpassed them.
June 20, 2014
BMC Footprints- Quick Review
Score 7 out of 10
Vetted Review
Verified User
- Symantec
BMC offers vast functionality, that also can be overwhelming. If proper training and execution of its bolts and parts are completed properly, this tool can provide the efficiency and tracking that a Enterprise Business requires.
June 18, 2014
A well-balanced system for problem solvers
If you are looking for something for a large corporation, BMC Footprints may be the fit for any department that needs to communicate/resolve issues across other departments. It is great for a large amount of users, but because of its focus on issue logging, it is limited when approaching what a business might need as a whole. BMC Footprints is great for higher education institutions since they shouldn't need a feature like lead converting, but for corporate businesses, you may need something even more feature-rich like Salesforce.com which offers a more business-specific implementation which includes issue resolution.
I was not the one who selected Footprints.
June 17, 2014
Great Product - BMC FootPrints
We liked it because it has more features and a better price and its not cloud based.