BMC FootPrints Reviews

49 Ratings
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Score 7.4 out of 100

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Reviews (1-12 of 12)

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Anonymous | TrustRadius Reviewer
February 25, 2020

BMC FootPrints Does the Job Well

Score 8 out of 10
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We haven't used any others besides this one, but we did evaluate BMC Remedyforce, SysAid, and ServiceNow. Remedyforce and ServiceNow seem much more advanced and difficult to use, though I'm sure they are probably much more feature-rich once you get used to them, but the pricing kept us away. SysAid seemed very simple to use, and most like FootPrints out of the bunch, but it's maybe too simplistic. There were things in it that we could do in FootPrints but not in SysAid.
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Kyriakos Kalaitzidis | TrustRadius Reviewer
June 20, 2014

BMC Footprints- Quick Review

Score 7 out of 10
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  • Symantec
BMC offers vast functionality, that also can be overwhelming. If proper training and execution of its bolts and parts are completed properly, this tool can provide the efficiency and tracking that a Enterprise Business requires.
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Anonymous | TrustRadius Reviewer
August 07, 2017

Footprints good/bad

Score 2 out of 10
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I was not involved in the selection process but in my opinion either SQL or Access databases would have worked just as well without the same amount of cost. These two systems would have been much easier to manage and would have tracked the same information in a less convoluted process and expense.
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Anonymous | TrustRadius Reviewer
June 20, 2014

Only for the very basic ticket routing and simple system. NOT FOR THE ADVANCED and automation!!!

Score 1 out of 10
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We have evaluated multiple including HEAT and ServiceNow. Their older versions gave us more to play with and able to use more, but since going to version 11, it has been very unfavorable. We have had to adapt and work with what was provided. We have understood that ServiceNow has surpassed them.
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Anonymous | TrustRadius Reviewer
June 18, 2014

A well-balanced system for problem solvers

Score 8 out of 10
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If you are looking for something for a large corporation, BMC Footprints may be the fit for any department that needs to communicate/resolve issues across other departments. It is great for a large amount of users, but because of its focus on issue logging, it is limited when approaching what a business might need as a whole. BMC Footprints is great for higher education institutions since they shouldn't need a feature like lead converting, but for corporate businesses, you may need something even more feature-rich like Salesforce.com which offers a more business-specific implementation which includes issue resolution.
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Feature Scorecard Summary

Organize and prioritize service tickets (7)
8.9
Expert directory (3)
7.9
Service restoration (2)
6.9
Self-service tools (6)
7.0
Subscription-based notifications (5)
8.2
ITSM collaboration and documentation (5)
7.6
ITSM reports and dashboards (6)
7.9
Configuration mangement (5)
7.0
Asset management dashboard (4)
7.0
Policy and contract enforcement (3)
7.0
Change requests repository (2)
7.0
Change calendar (2)
7.0
Service-level management (3)
7.0

About BMC FootPrints

BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.

BMC FootPrints Competitors

BMC FootPrints Technical Details

Operating Systems: Unspecified
Mobile Application:No