BMC Helix ITSM is the Leading ITSM Solution Available
October 16, 2024

BMC Helix ITSM is the Leading ITSM Solution Available

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with BMC Helix ITSM

We use BMC Helix ITSM for all sorts of processes, not only within IT and ITSM, but also HR and finance, etc.

Pros

  • Robust
  • Best practices

Cons

  • More up to date ui
  • Easier to integrate *into* other application frontends

Do you think BMC Helix ITSM delivers good value for the price?

Yes

Are you happy with BMC Helix ITSM's feature set?

Yes

Did BMC Helix ITSM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BMC Helix ITSM go as expected?

Yes

Would you buy BMC Helix ITSM again?

Yes

Making sure nothing is forgotten

BMC Helix ITSM Feature Ratings

Incident and problem management
8.5
Organize and prioritize service tickets
8
Service restoration
8
Self-service tools
9
Subscription-based notifications
9
ITSM collaboration and documentation
9
ITSM reports and dashboards
8
ITSM asset management
9.0
Configuration mangement
9
Asset management dashboard
9
Change management ()
Not Rated

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