Overall Satisfaction with Bold360
It's used for email and instant messaging. It allows multiple people to help customers without using personal work email addresses. It also allows customers to use one email address to reach anyone in customer service.
- Allows multiple employees to help the same customer depending on who is currently on shift.
- The chat program is easy to use.
- Search features enable you to search for chats and email.
- Copying and pasting should automatically match the existing formatting.
- Canned messages do not work well even when searching for them.
- It's hard for me to judge the ROI in my specific department.
- Helped save time.
I have not used other programs for this method.