Technologies Version of the Swiss Army Knife
March 24, 2015

Technologies Version of the Swiss Army Knife

Richard Longo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Software Version

Standard Licensing

Overall Satisfaction with Bomgar

Flycast Partners professional services department uses Bomgar for technical support and remote administration of our customers throughout Canada and the United States. Our staff can process service desk tickets remotely with the appliance. The appliance allows them full access to the machine they need to correct. It enables them to escalate within the session and bring in any additional help. The whole process saves much needed time, eliminating the need to stop everything and send the information to someone else. Everyone can see the issue and work together to resolve it.

Our sales and marketing folks also use Bomgar to host demos and presentations. The appliance allows for effortless access and passing of the controls to multiple parties. This saves our organization from the 3 separate tools we used before Bomgar. This also allows us to showcase the tools value in multiple instances besides ITSM.
  • Allows the user to see and control the persons machine that is experiencing the issue. This access saves time, allowing the technician to be hands on.
  • The appliance's ability to add folks to the session during escalation is invaluable. This helps to resolve the issue much faster.
  • Bomgar's ease of use makes it a preferred method for our customer demos. A demo can be scheduled or spun up instantly with great ease.
  • The ability to create larger audiences would eliminate having to use another tool for over 35 people.
  • An easier way to access recorded information while still engaged in the session.
  • Additional reporting features for IT evaluations.
  • Better customer service
  • More time created for other things
  • Creates an audit trail to look back at what was done and how it can be done better.
  • Web Ex,Team Viewer,VPN
Bomgar does pretty much everything these other tools do, but easier and more efficient. We chose to resell Bomgar, Bomgar did not choose us. We believe in the product and its abilities so much that we went through the different departments and eliminated any tool that could be replaced with the Bomgar appliance.
Bomgar is appropriate for any organization that needs a dependable tool for remote computer work. It can be used for presentations, demos, and meetings. The appliance is NOT just great for ITSM, but can help eliminate a whole group of tools. It will save your organization money for tools and time employees spend on incidents.