Bomgar is the Bomb!!!
Updated March 21, 2015
Bomgar is the Bomb!!!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Bomgar
With a small IT department based in Southern California and over 50 end users spread across the US, Bomgar provides a greatly needed remote access solution with incredible ease. The ability to see and control problems on user's devices with a few clicks eliminates many headaches and frustrations for both the user and the tech. With Support Teams we are able to share access across other departments within our organization.
Pros
- Pinning devices for anytime access
- Support teams
- File transfers between client and support rep
- Active directory integration
- Support rep console interface
- Customization of features
Cons
- Presentation mode
- Much faster resolution of end user issues
- Improved relations between IT and end users
There's really no comparison. Bomgar has so many features such as support teams, customer pinning, AD integration, superior console interface, etc. versus its competitors. It's housed in your environment giving you complete control. Not only is the representative console is easy to use, but directing the customer/client to your support site is a breeze. Bomgar is constantly working to improve its product through updates, blogs, and a Bomgar Community. They listen to their customers and care about the product they put out.
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