Beyond trust user from last 4 year.
Rating: 8 out of 10
September 30, 2024
VG
Vetted Review
Verified User
4 years of experience
- AnyDesk and TeamViewer
AnyDesk is quicker, but we lose control after reboot.
Overview
What is BeyondTrust Remote Support?
BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.BeyondTrust offers deployment options that can fit a company’s business needs.…
Learn from top reviewers
Beyond trust user from last 4 year.
Rating: 8 out of 10
September 30, 2024We are using BeyondTrust to support internal and external customers remotely.
BeyondTrust - Bomgar is #1
Rating: 10 out of 10
September 20, 2024BeyondTrust Remote Support, known as Bomgar, has been a money-saving lifesaver over the past 12 years. It pays for itself every week, reducing on-site visits to minimal physic...
Verified user
Manager
12 years of experienceBeyondTrust Remote Support.
Rating: 9 out of 10
September 20, 2024We use BeyondTrust Remote Support to examine users' computers, help them solve problems, and provide other types of help. We also use it to connect to remote unattended system...
BeyondTrust Remote Support sets the standard for remote support user endpoints and devices
Rating: 10 out of 10
September 11, 2024BeyondTrust's RemoteSupport tool (previously known as Bomgar) sets the industry standard for remotely supporting user endpoints and devices. Their flexibility and functionalit...
Verified user
Technician
6 years of experienceBeyondTrust Remote Support (formerly Bomgar)... The #1 remote support tool.
Rating: 10 out of 10
June 26, 2024My service area covers 11 counties in southeastern PA and NJ (USA) of company PCs (including several Macs) and servers. To be able to connect to any company device in two clic...
Michael Goldberg
Manager - Information Technology
Systems Manager
Weight Watchers of Phila., Inc.
13 years of experience
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Pricing
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What is BeyondTrust Remote Support?
BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Mac Endpoints - BeyondTrust Remote Support Use Case: Endpoint Jump Client Install and Feature Demo
YouTube
Cherwell CSM + Remote Support
YouTube
Features
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Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is BeyondTrust Remote Support?
BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.
BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of their cloud deployment gives users cloud without compromise.
With BeyondTrust, users can support all of their systems over the web, even if they are behind firewalls they don't control. The vendor’s value proposition is that their solution enables support teams to reduce the amount of time spent on incident handling since it is done via one solution. Technicians can support remote computers running Windows, Mac, and Linux … or mobile devices running Android, iOS, or BlackBerry. Additionally, they can offer support from their preferred device, even if it's an Android tablet or iPad.
BeyondTrust Remote Support Features
Remote Administration Features
- Supported: File transfer
- Supported: Instant message
- Supported: Access to sleeping/powered-off computers
- Supported: Session record
- Supported: Annotations
BeyondTrust Remote Support Integrations
BeyondTrust Remote Support Competitors
BeyondTrust Remote Support Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
GoTo Resolve, LogMeIn Rescue by GoTo, and TeamViewer are common alternatives for BeyondTrust Remote Support.
Reviewers rate Instant message highest, with a score of 9.3.
The most common users of BeyondTrust Remote Support are from Enterprises (1,001+ employees).
Comparisons
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Reviews From Top Reviewers
(1-5 of 93)
BeyondTrust Remote Support (formerly Bomgar)... The #1 remote support tool.
Rating: 10 out of 10
June 26, 2024
MG
Vetted Review
Verified User
13 years of experience
Other products were from well over a decade ago. Long out of my memory. I can unequivocally say that BeyondTrust Remote Support is the best that have used as it excels in every category I have for support.
BeyondTrust Remote Support sets the standard for remote support user endpoints and devices
Rating: 10 out of 10
September 11, 2024
Vetted Review
Verified User
6 years of experience
BeyondTrust has better support, account managers, an interface, better documentation for using their solution, and more support for rolling out their solution to endpoints (whether Mac or Windows). They also demonstrate a desire to resolve issues quickly rather than consuming 3-5 business days trying to correct a specific issue.
BeyondTrust - Bomgar is #1
Rating: 10 out of 10
September 20, 2024
Vetted Review
Verified User
12 years of experience
It was over a decade ago, and I do not recall what this replaced. At this time, I cannot imagine anything better.
Bomgar is the Bomb!
Rating: 10 out of 10
September 24, 2020
CI
Vetted Review
Verified User
1 year of experience
I also use Chrome Remote Desktop to connect to unattended digital signage, but that requires installing an agent on each target machine. Windows Remote Desktop works in some cases, but you cannot connect to a user's active desktop. Bomgar is the perfect support tool as it allows you to see exactly what your user is seeing without pre-installing an agent. You can chat with the user while you help them and the chat will pop up on top of their other windows if it is below other windows. You are able to see all of the user's monitors either one at a time or all of them at once. It's a great tool!