Bomgar Remote Access is reliable, efficient, and powerful!
February 07, 2017

Bomgar Remote Access is reliable, efficient, and powerful!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Software Version

Standard Licensing

Overall Satisfaction with BeyondTrust Remote Support (Legacy)

Bomgar technology is leveraged every day in our organization and is an indispensable tool empowering technology staff to troubleshoot, diagnose, and assist users in well over 100 locations across the state. The technology has truly transformed the way we interact with users and has saved countless dollars in travel costs. A direct line to the end user provides tremendous value and truly amazes those supported.
  • Rapid deployment
  • Extremely reliable
  • Wide array of built-in tools
  • Support is phenomenal
  • Dormant agents sometimes don't connect (or automatically update) after a deployed update
  • Cost
  • Thousands of dollars in travel costs have been eliminated through the use of this software
Integration with Dell Kace was a key factor in the selection of this product which offers a more robust, enterprise grade solution than cheaper alternatives like LogMeIn.
Bomgar is great for medium to large organizations who want a reliable tool that can be mass deployed to all endpoints by their IT staff easily and efficiently.

BeyondTrust Remote Support (Legacy) Feature Ratings

Screen sharing
9
File transfer
10
Instant message
6
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
10
Annotations
10
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated