Bomgar Remote Access is reliable, efficient, and powerful!
February 07, 2017
Bomgar Remote Access is reliable, efficient, and powerful!
Score 9 out of 10
Vetted Review
Verified User
Software Version
Standard Licensing
Overall Satisfaction with BeyondTrust Remote Support (Legacy)
Bomgar technology is leveraged every day in our organization and is an indispensable tool empowering technology staff to troubleshoot, diagnose, and assist users in well over 100 locations across the state. The technology has truly transformed the way we interact with users and has saved countless dollars in travel costs. A direct line to the end user provides tremendous value and truly amazes those supported.
- Rapid deployment
- Extremely reliable
- Wide array of built-in tools
- Support is phenomenal
- Dormant agents sometimes don't connect (or automatically update) after a deployed update
- Cost
- Thousands of dollars in travel costs have been eliminated through the use of this software
Integration with Dell Kace was a key factor in the selection of this product which offers a more robust, enterprise grade solution than cheaper alternatives like LogMeIn.