Is Security important to you / your company? Invest in the best... Use Bomgar!
June 27, 2016

Is Security important to you / your company? Invest in the best... Use Bomgar!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise Licensing

Overall Satisfaction with Bomgar Remote Support Software

Bomgar is primarily used to support external customers by one business unit, but other business units are also planning on using it after seeing how secure and powerful the tool is. The key business problems addressed are: high security, meets compliance with audit trails, highly customisable, and it's cheaper in the long run than similar products.
  • Integration with security providers, easing the admin burden and increasing security.
  • Integration with ITSM platforms and great consulting service to get enterprise systems working.
  • Powerful feature and scripts - really make it easy to produce and easy for non tech staff to use canned scripts.
  • Administration of back end could use more improvement to make admin life easier. Focus is on the end user rather than sys admin.
  • Executable based, could be blocked during downloads and security software. Bomgar should focus on IoT (Internet of Things) more.
  • Too many admin settings, not easy to find. Need a search feature.
  • Reduced the need for engineers to visit site, thus reducing travel costs.
  • Improved problem resolution times, thereby increasing customer satisfaction and retention.
  • Lower annual costs than other providers.
  • Reduced the need for more than computer at desk due to network capabilities and reach, replacing VPN systems.
  • Bomgar is inherently more secure as it's an appliance within your own security standards.
  • Bomgar is highly configurable compared to the competition. Others can be configured at much higher costs.
  • Bomgar TCO is lower in the long run than SaaS based solutions.
  • Bomgar offers many deployment options. Bomgar support and solutions teams are experienced and highly professional to deal with.
Well suited for security sensitive organisations with auditing and compliance needs, like government, financial, legal firms. Not suited for security sensitive organisations that block executables on the firewall.

BeyondTrust Remote Support Feature Ratings

File transfer
Instant message
Session record
Not Rated