To Bomgar or not to Bomgar!

Excellent for being able to see what the users are seeing on a large number of devices. We don't have a specific BYOD policy as such but it really helps when you can try to support as many devices as possible. Chat is also great, especially when supporting users that are in areas when phones are not always available such as libraries. The whole support scenarios also act as a useful training tool for our users. We not only resolve most issues remotely but it also gives us an opportunity to train our users to resolve most problems of the same nature in the future. The fact that it works for most configurations and systems allows us to support staff and students worldwide.