Great, easy software!
December 12, 2017

Great, easy software!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with Bomgar Remote Support Software

I use the software to securely remote into a client's environment.

Pros

  • Transferring files from one environment to another
  • Ease of use
  • Fast

Cons

  • Sensitivity to wifi
  • Turnaround on work is much faster since it is easy to connect and work
I've used a few other types of software where you can't transfer files or not very easily. You might also have to enter your password several times.
The software is easy to use and doesn't take long to connect. I haven't used it with multiple users at one time so I am not sure how suited it is for that.

BeyondTrust Remote Support Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
9.0
File transfer
10
Instant message
7
Access to sleeping/powered-off computers
Not Rated
Session record
10
Annotations
Not Rated
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

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