Great for Remote support
May 24, 2018

Great for Remote support

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Standard Licensing

Overall Satisfaction with Bomgar Remote Support Software

Allows me to connect with other people outside of my office and I can help them. We've offered our own services through mobile devices to people in need.
  • I like how Bomgar gives me and my team the ability for remote support to any system or mobile device, anywhere
  • We can connect quickly to remote PCs and devices, see the screen and control the device, and have support whether we are on or off the network.
  • We have support whether we are on or off the network.
  • I would say the thing I like the thing I like the least about this software is the price
  • Using Bomgar when a system is infected with malware is challenging.
  • If you leave it open long enough without actively using it, there is this annoying pop up that appears.
  • Just being able to hop on an end-user's device to troubleshoot makes the whole process so much easier.
  • Showing the end-user what you're doing without hunching over their device in-person
  • I recall the process to gain access to the end-user's machine was extensive and confusing to the end-user at times

Great for real-time IT support

BeyondTrust Remote Support Feature Ratings

Screen sharing
3
File transfer
3
Instant message
4
Secure remote access with Smart Card authentication
3
Access to sleeping/powered-off computers
4
Over-the-Internet remote session
5
Initiate remote control from mobile
6
Remote management of servers & workstations
6
Remote Active Directory® management
5
Centralized management dashboard
4
Session record
6
Annotations
7
Monitoring and Alerts
7
Multi-platform remote control
8