Bomgar - For Assisting Users Off-Network
March 16, 2018
Bomgar - For Assisting Users Off-Network
Score 7 out of 10
Vetted Review
Verified User
Software Version
Enterprise Licensing
Overall Satisfaction with Bomgar Remote Support Software
Bomgar is used to remotely share s user's screen through the Internet using a web browser. The user browses to a website where they are asked to enter a session key that is provided by the analyst and then connect. Once the user accepts the terms and opens the connection, the analyst is able to display the remote screen and assist the user.
- Allows analysts to fully access a user's PC or Mac to assist with software issues.
- Is a very secure way to remotely assist user.
- Allows analyst to see all displays.
- The user interface is a bit clunky and could be polished or streamlined.
- It is difficult at times for the user to download and run the Bomgar program through different web browsers.
- Can be difficult for the user to access the website based on their web browser.
- I'm unaware of any positive or negative impacts on our business objectives other than it does help with call resolution when we can assist the user.