A Bomgar Remote Support Review
July 22, 2018

A Bomgar Remote Support Review

Davin Estrella | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise Licensing

Overall Satisfaction with Bomgar Remote Support Software

Bomgar is our enterprise remote support solution. Our technical reps use it to assist all of our end users remotely. Bomgar addresses our business need for a secure and auditable remote support tool.
  • Ease of use
  • Capabilities
  • Security
  • I would like to see a lower installation client package size that would aid in more quickly launching remote support sessions
  • Bomgar is widely adopted by our IT department and our end users. It is expensive, but it is a very robust, compatible, and user-friendly application.
Bomgar has a very robust feature set, and is suited for a large scale enterprise-wide deployment. It is probably less appropriate for very small businesses.

BeyondTrust Remote Support Feature Ratings

File transfer
9
Instant message
9
Access to sleeping/powered-off computers
Not Rated
Session record
8
Annotations
Not Rated
Not Rated