Orange you glad you tried Bomgar? I am!
Updated July 20, 2018
Orange you glad you tried Bomgar? I am!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Standard Licensing
Overall Satisfaction with Bomgar Remote Support Software
Bomgar is currently only in use in one Department with expansion all ready planned. Bomgar has enabled a support structure of one to do the job of an entire team and made that process secure and streamlined. I work in and around regulated data and Bomgar is never a concern being I know where the data is going and have the logs and video to show it.
Pros
- Security security security! they are in my opinion ahead of the game on level of security offered
- Extremely easy for my users to interact with me. Simply send them to my internal web page and away we go!
- Audit logs and trails that will satisfy every thing I want to know and more
Cons
- I wish they had a little more Ipad support integration however that is not Bomgar's fault!
- I have been able to better serve my clients and in a more timely fashion
- As a department of one I support critical data and services and all the machine that information touches so Bomgar has given me that ability in one easy package
When asked to report on how many remote sessions have I done I now can give that information accurately. I use the exit surveys for improvement of service and tracking. I have tried the major players out there and Bomgar stood out above the rest.
And I just like Orange
And I just like Orange
BeyondTrust Remote Support Feature Ratings
Using Bomgar Remote Support Software
3 - Support staff
1 - after the setup out side of updates now and then nothing has been needed it just works that well!
- staff support
- student support
- access after hours by support staff
- ne man support staff available 24x7
- ne deep support staff so i use it for everything that has an OS and needs support
- i would like to see it used by some others in the organization
Evaluating Bomgar Remote Support Software and Competitors
Yes - it replaced RDP and Teamviewer for security and audit purposes
- Product Features
- Product Reputation
- Prior Experience with the Product
i had implemented this one time before and loved it
Make it happen faster
Bomgar Remote Support Software Implementation
- Implemented in-house
Did it all with the documentation from the web site. Then the excellent support helped if we had a question on anything.
Yes - but not by choice but i did it in two phases to get everyone on board across the university
Change management was minimal - the change was a simple update to the type of support we offered
- i do not have control over my firewall so the longest part for me included getting the firewall changes in place
Bomgar Remote Support Software Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - i have a support contract with them to keep current but don't feel i have to have it
i had been having some issues with getting my ad lookup to function the way i wanted and support did a simple remote session and had it working in less than 5 minuets
Using Bomgar Remote Support Software
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- a remote support session super easy to make happen
- i havent found anything hard to make happen with Bomgar
Yes - i use it all the time from my iphone and my ipad
Comments
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