Orange you glad you tried Bomgar? I am!
Brian Bard | TrustRadius Reviewer
Updated July 20, 2018

Orange you glad you tried Bomgar? I am!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Standard Licensing

Overall Satisfaction with Bomgar Remote Support Software

Bomgar is currently only in use in one Department with expansion all ready planned. Bomgar has enabled a support structure of one to do the job of an entire team and made that process secure and streamlined. I work in and around regulated data and Bomgar is never a concern being I know where the data is going and have the logs and video to show it.
  • Security security security! they are in my opinion ahead of the game on level of security offered
  • Extremely easy for my users to interact with me. Simply send them to my internal web page and away we go!
  • Audit logs and trails that will satisfy every thing I want to know and more
  • I wish they had a little more Ipad support integration however that is not Bomgar's fault!
  • I have been able to better serve my clients and in a more timely fashion
  • As a department of one I support critical data and services and all the machine that information touches so Bomgar has given me that ability in one easy package
When asked to report on how many remote sessions have I done I now can give that information accurately. I use the exit surveys for improvement of service and tracking. I have tried the major players out there and Bomgar stood out above the rest.
And I just like Orange
Microsoft Windows Defender Pro
I don't know of any place that would need to do remote support that this would not be my tool of choice!

BeyondTrust Remote Support (Legacy) Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
Not Rated
Multi-platform remote control
10

Using Bomgar Remote Support Software

3 - Support staff
1 - after the setup out side of updates now and then nothing has been needed it just works that well!
  • staff support
  • student support
  • access after hours by support staff
  • ne man support staff available 24x7
  • ne deep support staff so i use it for everything that has an OS and needs support
  • i would like to see it used by some others in the organization
They are always moving forward in this market and they keep ahead of the curve with the technology demands and as changes are needed they release an update without buying a new version!

Evaluating Bomgar Remote Support Software and Competitors

Yes - it replaced RDP and Teamviewer for security and audit purposes
  • Product Features
  • Product Reputation
  • Prior Experience with the Product
i had implemented this one time before and loved it
Make it happen faster

Bomgar Remote Support Software Implementation

it was one of the easiest things i have ever put in place
  • Implemented in-house
Did it all with the documentation from the web site. Then the excellent support helped if we had a question on anything.
Yes - but not by choice but i did it in two phases to get everyone on board across the university
Change management was minimal - the change was a simple update to the type of support we offered
  • i do not have control over my firewall so the longest part for me included getting the firewall changes in place

Bomgar Remote Support Software Support

they are quick to respond and very helpful anytime i need anything.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - i have a support contract with them to keep current but don't feel i have to have it
i had been having some issues with getting my ad lookup to function the way i wanted and support did a simple remote session and had it working in less than 5 minuets

Using Bomgar Remote Support Software

Super easy to work with and support is amazing if there is a question.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • a remote support session super easy to make happen
  • i havent found anything hard to make happen with Bomgar
Yes - i use it all the time from my iphone and my ipad

Bomgar Remote Support Software Reliability

it is super easy to add a seat if needed but I love that the license is not tied to a person so lots of different people can use as needed