Bomgar is Efficient and Effective
July 22, 2018

Bomgar is Efficient and Effective

Hunter Rice | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise Licensing

Overall Satisfaction with Bomgar Remote Support Software

Bomgar Remote Support Software is used by our department to support ourselves and a handful of other department scattered across campus. This is extremely helpful when the issue is urgent and requires immediate attention or there is bad weather that would make the trek across campus difficult or otherwise unpleasant.
  • Bomgar is easy to use and sessions can be initiated by the user or the technician.
  • Bomgar is compatible with a wide variety of devices and most devices can be Bomgar'd to and Bomgar'd from.
  • I have no complaints with this product.
  • Bomgar Remote Support Software has improved our response time to issues and increased our overall level of support across the different departments we support. It is convenient for both the technician and the end user when trying to resolve issues quickly.
Bomgar Remote Support Software works for our group size but could be scaled up very easily to support an even larger user base. It allows me to provide support to users no matter were I am located, whether I am at my desktop at work, at home, or on my phone so it has a vast number of use cases.

BeyondTrust Remote Support Feature Ratings

File transfer
10
Instant message
10
Access to sleeping/powered-off computers
10
Session record
10
Annotations
10
Not Rated