Good product to optimize the business processes of a small or medium organization
October 05, 2021
Good product to optimize the business processes of a small or medium organization
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Bonita Enterprise Edition
Overall Satisfaction with Bonita Platform
We optimize business processes thanks to Bonita. The various business lines of the company are affected, from the management of customer files to support services, including mail management. The Bonita solution allows the company to automate some of the low value-added tasks, but it also helps users in more complex processes through request forms and an intelligent task allocation system that considers assignments and the skills of each employee.
- Automation of business processes.
- Managing task assignment.
- Use by non-technical trades.
- Time saving for advisers.
- Real-time information for customers.
- Improvement of customer satisfaction.
- Improved monitoring reports for managers.
The Tibco solution makes it possible to manage the organization of the company in a finer and more industrialized way. But Bonita is more user-friendly and can be more easily understood by users. The Bonita solution allows a dialogue with the user around an intuitive interface. Where Tibco BPM offers more advanced functionality. Small businesses (less than 500 employees) are more likely to find themselves in the Bonita BPM solution.
Do you think Bonita Platform delivers good value for the price?
Yes
Are you happy with Bonita Platform's feature set?
Yes
Did Bonita Platform live up to sales and marketing promises?
Yes
Did implementation of Bonita Platform go as expected?
Yes
Would you buy Bonita Platform again?
Yes