Good product to optimize the business processes of a small or medium organization
October 05, 2021

Good product to optimize the business processes of a small or medium organization

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Bonita Enterprise Edition

Overall Satisfaction with Bonita Platform

We optimize business processes thanks to Bonita. The various business lines of the company are affected, from the management of customer files to support services, including mail management. The Bonita solution allows the company to automate some of the low value-added tasks, but it also helps users in more complex processes through request forms and an intelligent task allocation system that considers assignments and the skills of each employee.
  • Automation of business processes.
  • Managing task assignment.
  • Use by non-technical trades.
  • Time saving for advisers.
  • Real-time information for customers.
  • Improvement of customer satisfaction.
  • Improved monitoring reports for managers.
The Tibco solution makes it possible to manage the organization of the company in a finer and more industrialized way. But Bonita is more user-friendly and can be more easily understood by users. The Bonita solution allows a dialogue with the user around an intuitive interface. Where Tibco BPM offers more advanced functionality. Small businesses (less than 500 employees) are more likely to find themselves in the Bonita BPM solution.

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Compared to other BPM solutions on the market, Bonita is simpler and more intuitive. This does not prevent the use of advanced scripts, allowing a multitude of possibilities.
The Bonita BPM solution natively offers in its paid version many connectors to other solutions on the market: CRM, database, API, EDM, etc. It is also possible to develop your own "homemade" connectors to connect all types of systems.
Bonita is trained for the automation of business processes by a development team. The solution is less suitable for the realization of complex interfaces.

Bonita Platform Feature Ratings

Process designer
Business rules engine
Not Rated
SOA support
Support for modeling languages
Form builder
Model execution
Not Rated
Social collaboration tools
Not Rated
Standard reports
Not Rated