Affordable option that does the basics well
December 12, 2019

Affordable option that does the basics well

Tamar Weinberg | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Brand24

We use Brand24 to monitor conversation and buzz around our brand so that we can engage in a timely fashion.
  • Thorough coverage of forums, blogs, and other social media platforms.
  • Relatively easy to use.
  • Sentiment is hard to predict and isn't always accurate.
  • Must pay to unlock more frequent updates.
  • Positive: We can respond to customers in a reasonably realistic timeframe.
  • Positive: We get updates from old content that has new activity.
I needed a low-cost way to monitor brand mentions. This was the one that worked for me.
I'm mostly a one-person shop when it comes to sentiment analysis and monitoring our brand outside the well-trafficked channels. This is a low-cost way to truly manage the brand easily without much friction, though it may require a bit of a learning curve at first. I believe, though, that what it does, it does well. Though the emails aren't particularly beautiful, it does what I need it to do.