It works.. but it's nothing special
August 22, 2017

It works.. but it's nothing special

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Software Version

Restaurant (U Series)

Overall Satisfaction with Lightspeed Restaurant

We were using Breadcrumb as our overall POS system. It was okay at first but over time it just didn't perform how we liked. As we saw other POS companies growing and expanding the overall experience Breadcrumb stayed stagnant and just did enough to get buy. The overall user experience is mediocre.
  • breadcrumb does take orders and sends them to the kitchen.
  • Breadcrumb has detailed sales reports.
  • It is somewhat user friendly if someone is used to using an iPad.
  • Was nearly impossible to get ahold of an actual person if there was a problem.
  • Have all in one loyalty program... we had to get a third party to handle the loyalty program for awhile.
  • Maybe a different operating screen... it's kind of a boring eyesore.
  • Had to buy 3rd party system to handle to go orders.
  • Kind of expensive for what it was.
Now as a Toast user, it makes Breadcrumb look like an ancient technology. Toast is way more user friendly and more suitable for a higher volume restaurant. Toast has a more thorough reporting system than Breadcrumb. The display is a lot more vibrant through Toast and people get excited to use it, unlike when we were using Breadcrumb.
With our current POS, Toast, there is no way I would recommend Breadcrumb to anyone.. Breadcrumb was good in the fact it did just enough to get by, but other than that there was no real appeal in using it. It was very frustrating at times not being able to get problems handled in a timely fashion. Not the most affordable POS either for what it does. Seems more ideal for something like a food truck, not sure if I could recommend it to anyone in a restaurant.