Breadcrumb is an excellent POS system, but lack security
April 04, 2018

Breadcrumb is an excellent POS system, but lack security

Leandro Utrera de Paula | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Restaurant (U Series)

Overall Satisfaction with Lightspeed Restaurant

We are using the POS system in our 4 corporate restaurants and will be migrating the last one in 2 months. We use it for the employees to clock in/out, open checks for the guests, close checks, and receive payments.

It addresses better control for our restaurant operation, in fact, we have some concern about the security related to users, but I love Breadcrumb because their team is always up to improve the system according to our needs.
  • Very friendly interface for any level user, even the back office is pretty easy to deal with.
  • There is a 24/7 support that you can contact direct from your terminal.
  • Good rate when compared to other competitors.
  • The team that works for Breadcrumb is always willing to help.
  • User security is not the best deal, any employee can clock in/out without supervisor approval.
  • There should be more detailed security levels, for example, I do not want my manager to change roles, but if they can manage users they can manage roles as well.
  • Split Checks should be easier to deal with. Additionally to that you cannot use the same table until the previous check is closed.
  • Increased my monthly cost for the POS, but now we have an excellent system with 24/7 hour support.
  • The comps and voids control isn't the best in Breadcrumb, but according to their team, this will be solved soon.
  • Any manager can clock in as another manager, this is not good when you need to find who is not doing their job well.
  • Micros - Very expensive for the initial setup and support afterward, but offers all the features needed for a complex restaurant.
  • Toast - Pretty similar to Breadcrumb, but lacks a development team.
  • Focus - Similar to Micros, but less expensive for the support.
  • We looked for some other systems, but we chose to test the above systems.
For any restaurant business, this is a very good system.