TrustRadius
I still have faith in you guys- in my effort to become a BRIDGE NINJA
https://www.trustradius.com/talent-managementBridgeUnspecified847101
Matthew Cordova profile photo
Updated July 10, 2018

I still have faith in you guys- in my effort to become a BRIDGE NINJA

Score 8 out of 101
Vetted Review
Verified User
Review Source

Modules Used
Bridge Learn

Overall Satisfaction with Bridge

Bridge is used to educate our customers. We sell a software product that we cannot hire enough support reps to answer the phone to support. We are using Bridge as a solution to our problem to lower support call volume.
  • Easy to navigate and use
  • Looks pretty- lots of white space
  • Focuses on the fundamentals- hosting and tracking learning content
  • Credly integration sucks- badges/leaderboards need to be in house. Seems like your two companies are at odds with each other
  • Credly badges are only available on the main account not for subaccounts
  • Not able to see groups of programs together to track learning progress. That is wonky- I get it- a group of courses is a program. You can't group programs together and call it something (like a curriculum)? So this grouping functionality can only happen on one level? Pretty lame
  • We need more data to determine
We also evaluated KMI and Accord LMS.

We selected Bridge because it appears to get the fundamentals right. All of the other LMSs overwhelmed us with the quantity of functionality instead of the quality of functionality. We ended up going with Bridge because it appears to do a few basic things really really well
We haven't used the LMS in this regard. I would love to see how Bridge can do this.
They were ok. Not awesome. They could use some polish to be honest.

I had to re explain our use case frequently to multiple people. I feel like getting started with Bridge was not a great experience. It was not a smooth experience and needs some work to make it white glove service.
  • It is performing as expected - we haven't had any pleasant surprises

Bridge Feature Ratings

New hire portal
Not Rated
Manager tracking tools
5
Compliance tracking and reporting
8
Corporate goal setting
Not Rated
Subordinate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
8
Performance plans
Not Rated
Plan weighting
Not Rated
Manager note taking
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Rater nomination workflow
Not Rated
Review reminders
Not Rated
Workflow restrictions
Not Rated
Multiple review frequency
Not Rated
Reporting
Not Rated
Course authoring
5
Course catalog or library
Not Rated
Player/Portal
Not Rated
Learning content
5
Mobile friendly
1
Progress tracking & certifications
1
Assignments
Not Rated
Compliance management
8
Learning administration
Not Rated
Learning reporting & analytics
Not Rated
Social learning
Not Rated

Using Bridge

40000 - Customers who use our products. Insurance agents actually
2 - I need technical people who like learning process. Content development is huge but also administrative skills needed to keep things running.
  • Training our customers how to use our products better so we can lower the support call volume
  • Internal training for new hires
  • Nothing else
  • ...
  • Internal training that isn't new hire training- recursive training for underperforming empoyees
  • Onboarding a new client involves some work on the clients end. This training could be used to host courses for them that show them how to do their part in the onboarding process. There are certain things only they can do to convert their existing data over to our systems. These courses would help show them how to do that
  • thats it
  • ...
Pretty likely because Bridge is a good product that will probably meet our needs. However now that I am more familiar with what the LMS can/can't do I will probably be a better shopper to see if there is another LMS that can fill the gaps that this one has